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Standard User Northwind
(newbie) Fri 20-May-11 13:51:31
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BE circuit flapping ( N Ireland )


[link to this post]
 
Hello,

Are any other AA-BE users in the northern regions experiencing high loss and frequent disconnections at present?

Since 13:30 on Wednesday my circuit, which is usually stable, has had "full-height" loss on the charts and up to six disconnections per hour.

It's largely unusable at the moment, either it is very sluggish or it is flapping.

Anyone else experiencing this? I'm in Northern Ireland, so it could be the cross-channel fibre again. It has failed a few times in the past.

Thanks
Standard User Northwind
(newbie) Sat 21-May-11 08:49:10
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Re: BE circuit flapping ( N Ireland )


[re: Northwind] [link to this post]
 
Still fairly bubbling loss on the circuit, but ( fingers crossed ) it seems to have stabilised with the last disconnection just over five hours ago.

Still no response to my support ticket as yet but if I do hear anything I'll post the findings here.
Standard User Northwind
(newbie) Sat 21-May-11 11:17:08
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Re: BE circuit flapping ( N Ireland )


[re: Northwind] [link to this post]
 
Well I went and scudded myself there didn't I... it's flapping again.

AA-BE is usually very stable and fast, but when problems like this occur, every few months, I usually have to sit tight and wait for BE to realise that there is a fault. Not fun.


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Standard User Northwind
(newbie) Mon 23-May-11 12:15:37
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Re: BE circuit flapping ( N Ireland )


[re: Northwind] [link to this post]
 
I've now cranked-up to a 12db margin and its still not sufficient to stop it flapping. Loss is as bad as it has been anytime in the past five days of this.

If A&A support are reading, applicable ticket is VR1132.
Standard User Northwind
(newbie) Mon 23-May-11 15:25:21
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Re: BE circuit flapping ( N Ireland )


[re: Northwind] [link to this post]
 
Now at 15dB margin and still resetting. Hellooooooo
Standard User gmoorc
(member) Mon 23-May-11 17:53:31
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Re: BE circuit flapping ( N Ireland )


[re: Northwind] [link to this post]
 
Don't think they come on here often.

If you jump onto IRC and use the word 'staff' in your comment you should get an immediate response.

There's a web client you can use on this page.
Standard User Northwind
(newbie) Tue 24-May-11 06:44:25
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Re: BE circuit flapping ( N Ireland )


[re: gmoorc] [link to this post]
 
Thanks gmoorc. Though it seems a shame that I have to go and grab them on IRC when I've had a support ticket open for five days.

Though this is at least the fourth BE fault / outage I've reported over the past year without any follow-up.

Edit: toned-down my complaint a little.

Edited by Northwind (Tue 24-May-11 06:51:23)

Standard User gmoorc
(member) Tue 24-May-11 08:58:21
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Re: BE circuit flapping ( N Ireland )


[re: Northwind] [link to this post]
 
Ah. OK. That's not too good and not the level of service you should be expecting from them in my experience.
If it was me I would get on the phone and let them know of my displeasure.....
Standard User mixt
(experienced) Tue 24-May-11 11:32:56
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Re: BE circuit flapping ( N Ireland )


[re: gmoorc] [link to this post]
 
I've also noticed they can be a bit slow acking support ticks. Which is why I usually follow them up via a phone call the next day.

I must say though, when I have phoned, the phone has rung for quite some time before being answered, BUT, I've never found myself in a queuing system and the person who answered was able to (and did) solve my inquiry extremely rapidly. I have only phoned about twice though, so maybe I've just been lucky.

If I didn't know better, I would put their latency down to laziness smile

Now on <aaisp.net>
Previous ISPs: Virgin Media (50Mb/Cable), Be* Un Limited, ZeN
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