Might just have been some line noise, REIN, or what ever. Keep an eye on it for sure. That's the one thing I like about cable - it either works, or it doesn't. ADSL decides sometimes to... kind of work, for lines that are poor and that have something interfering with them on and off during the day.
As far as faults go, how does this one tickle your fancy.
I posted 3 years ago on here regarding an issue I was having with my brother's business ADSL, supplied by BE (here
is the original, now archived, thread). When we got his line up and running, it was syncing at about 2 or 3Mbits at most. About 2 weeks into activation, the sync speed rocketed to about 7 or 8Mbits, lasting about a week. Then, after that, it dropped down again to 2 or 3Mbits. It has stayed this way ever since.
I tried to open a fault with BE but since I am not the account holder, it was kind of difficult to get any leverage on the problem. Also, as usual, I was told by their support that nothing was wrong with the line, and this is the speed we should expect.
I closed the fault. I figured since it wasn't my line, and my brother didn't have a requirement for speed anyway, I'd just laugh this off and he could make do with, from my standpoint, a very poor/faulty broadband connection.
Well, wha'd'ya know. 11 days ago (that's a whole 3 years later), I checked the SNMP graphs of this router. The sync speed has recovered, back up to 7 or 8Mbits. In fact, the line is now so stable, I've switched interleaving off and put him back on a 6dB noise profile (he was on 9). I needed it to be stable as we do daily backups across the link.
Just shows you... 3 years there has been a fault on this line, and now (fingers crossed) it seems to be gone. This looks clearly like a REIN issue (something putting noise onto the line). My guess is, there have been other broadband users around the same area, who maybe experienced the same problem and BT (or who ever) have finally managed to identify the fault, and rectify it. Either way, BE support wouldn't have entertained this issue at all. It would have been more of a headache (and waste of time, quite frankly) to try and make them see the light.
I can honestly say, that if the line was with A&A, this fault would have been sorted out in weeks (months at most) because they monitor lines, and they know their s**t - and, more importantly, they do not take s**t off BT.
I mostly agree with nredwood's reply to my archived thread I have posted above. BE support just can't cut it, not for faults like this one. A&A would have been all over this. BE support? Nah, you have more chance seeing pigs fly.
So there you go. I nice little story for you. And kudos to A&A.
Edited by mixt (Tue 02-Aug-11 01:34:53)