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Standard User Deep_Blue
(learned) Tue 07-Feb-12 18:59:58
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Looking to join AAISP


[link to this post]
 
Hi guy

I am looking to make the move to AAISP but I have a few questions.

1. Part payment - my employer will be paying for my broadband but I am wanting to know if there is a facility to "top up" my allowance of units to save exceeding my agreed amounts with my employer

2. Virtual Path contention - If you have experienced contention at the exchange level, how successful have you been with AAISP getting these faults resolved in a timely fashion? I currently experience crazy first hop latency most evenings (400ms+) and terrible downloads. Currently on Zen

3. Tracerts - Can you perform a traceroute to the bbc news website and also to 178.32.50.149 which is my colo box on OVH?

Appreciate this is a bit of a needy post but any help is appreciated, including comments from AAISP themselves smile

Cheers

Deep Blue
Standard User mixt
(experienced) Tue 07-Feb-12 19:07:37
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Re: Looking to join AAISP


[re: Deep_Blue] [link to this post]
 
1. There is no part payment or cap. If you use more, you pay more. They raise an invoice at the start of each month detailing what is due - just pass this to your employer.

2. I can't answer as I have no experience of this.

3. Traceroutes below (I'm on fastpath):

Text
1
23
45
67
89
1011
1213
1415
1617
1819
traceroute to www.bbc.co.uk (212.58.244.71), 30 hops max, 60 byte packets
 1  90.155.53.53  10.181 ms  11.086 ms  12.014 ms 2  90.155.53.41  11.981 ms  13.197 ms  13.167 ms
 3  195.66.224.103  15.120 ms  15.089 ms  16.866 ms 4  212.58.238.129  18.008 ms  17.976 ms  17.944 ms
 5  132.185.254.145  18.902 ms  19.621 ms  20.579 ms 6  * * *
 7  132.185.254.109  40.865 ms  41.755 ms  40.625 ms 8  132.185.255.148  13.529 ms  12.620 ms  14.535 ms
 9  212.58.244.71  12.796 ms  13.324 ms  13.240 ms 
traceroute to 178.32.50.149 (178.32.50.149), 30 hops max, 60 byte packets 1  90.155.53.53  9.895 ms  10.724 ms  11.676 ms
 2  90.155.53.41  13.058 ms  13.017 ms  14.787 ms 3  195.66.224.220  15.669 ms * *
 4  91.121.131.177  23.392 ms  23.362 ms  23.330 ms 5  91.121.131.13  26.286 ms * *
 6  213.251.191.25  27.170 ms  16.844 ms  17.912 ms 7  178.32.50.149  17.891 ms  17.443 ms  17.362 ms


Now on <aaisp.net> (21CN+IPv6)
Previous ISPs: Virgin Media (50Mb/Cable), Be* Un Limited, ZeN
Is Linux routing your internet connection?
Need to make BIND geo-aware?
Standard User Matchstick
(member) Wed 08-Feb-12 11:37:08
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Re: Looking to join AAISP


[re: Deep_Blue] [link to this post]
 
2. Virtual Path contention - If you have experienced contention at the exchange level, how successful have you been with AAISP getting these faults resolved in a timely fashion? I currently experience crazy first hop latency most evenings (400ms+) and terrible downloads. Currently on Zen

I had a problem a couple of years ago on my exchange with serious VP contention and A&A were extremely good and persisted with BT until BT finally agreed that there was actually a problem and moved me over onto the the other VP which was far less congested.

When it comes to getting BT to actually do their job properly A&A really know what they are doing.

The wages of sin are death, but the hours are good and the perks are fantastic


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Standard User Deep_Blue
(learned) Wed 08-Feb-12 11:41:00
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Re: Looking to join AAISP


[re: Matchstick] [link to this post]
 
Thanks for your comments guys - it's the news I really wanted to hear!

I am on 20CN as my exchange is Market 1 - don't know if this makes all that difference to latency and the like?
Standard User Matchstick
(member) Wed 08-Feb-12 11:56:08
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Re: Looking to join AAISP


[re: Deep_Blue] [link to this post]
 
Well a Market 1/20CN exchange (like mine is as well) seems to means BT won't bother spending any money on it unless they ABSOLUTELY have to, so things like Capacity upgrades etc take a long time, but assuming the exchange is running ok then the latency doesn't look that much different to a 21CN exchange.

The wages of sin are death, but the hours are good and the perks are fantastic
ISP Representative andrewhearn
(isp) Wed 08-Feb-12 12:49:35
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Re: Looking to join AAISP


[re: Deep_Blue] [link to this post]
 
Hi Deep_Blue,
We're happy to help with problems, congestion etc... sometimes resolving problems within other parties networks (BT exchanges etc) can take a bait of time, but we will persevere!

Andrew Hearn
AAISP Technical Support
aaisp.net.uk support@aaisp.net.uk 03333 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User mixt
(experienced) Wed 08-Feb-12 13:16:49
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Re: Looking to join AAISP


[re: andrewhearn] [link to this post]
 
In reply to a post by andrewhearn:
... but we will persevere!

and prevail! wink

Now on <aaisp.net> (21CN+IPv6)
Previous ISPs: Virgin Media (50Mb/Cable), Be* Un Limited, ZeN
Is Linux routing your internet connection?
Need to make BIND geo-aware?
Standard User Deep_Blue
(learned) Thu 09-Feb-12 08:29:46
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Re: Looking to join AAISP


[re: andrewhearn] [link to this post]
 
In reply to a post by andrewhearn:
Hi Deep_Blue,
We're happy to help with problems, congestion etc... sometimes resolving problems within other parties networks (BT exchanges etc) can take a bait of time, but we will persevere!


I really appreciate the responses from you all, I will be getting the wheels in motion to migrate I reckon smile

@andrewhearn - have you guys got any plans to axe the nighttime special?
ISP Representative andrewhearn
(isp) Thu 09-Feb-12 08:57:33
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Re: Looking to join AAISP


[re: Deep_Blue] [link to this post]
 
In reply to a post by Deep_Blue:
@andrewhearn - have you guys got any plans to axe the nighttime special?


No plans to.

Andrew Hearn
AAISP Technical Support
aaisp.net.uk support@aaisp.net.uk 03333 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User houseparty
(member) Mon 13-Feb-12 14:43:57
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Re: Looking to join AAISP


[re: mixt] [link to this post]
 
these guys are great, they really are, move to them, you'll have no problems, they offer a great first class service.

I was with them for a good while, and they sorted out a long running rein fault, i only left them, because i needed to save money, so went with a cheaper suppler but overall they are a great ISP.
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