Shortly afterwards I phone A&A and was advised by Steve that Openreach would need to attend to replace the power supply and modem and that they would get back to me to arrange a suitable appointment.
About ten minutes later Steve telephoned to offer me an Openreach appointment of 08:00 to 13:00 the following morning! Or alternatively Saturday.
I accepted the Friday morning appointment and Openreach arrive just before 08:30, He swapped the modem and power supply and carried out some extensive routine checks. Very impressed.
So a big thank you Steve and Andrews & Arnold for your amazing service.
Andrews & Arnold FTTC
DrayTek Vigor 2920Vn
Andrews & Arnold Data SIM