I think the info on my AA control page is supposed to be confidential, but to defend AA, the following is a direct cut and paste from one day on my page. It is typical of how hard Shaun at AA is pushing and is nowhere his most forceful comment to BT.
Note Oh WOW the service is not working, it is dropping sync something 20 times a day. BT have agreed that work needs doing on the UG feed yet since 2015 have not done it. This is unacceptable and I want this escalated to the next level immediately.
24 Jan Note once again you have passed the fault back for a retest knowing fully well THAT YOU HAVE NOT FIXED IT! are you doing this on purpose or do you have such a broken fault repair process that does this? it's not clever and it's not funny. stop doing this and keep the fault in your queue until such time that we are all happy that the fault has been fixed. Understood?
Hoping I don't get a slap for reposting comments from AA to BT, but need to make folks aware, that AA are pushing like no other, not that BT have responded much differently to other ISPs. After all, we got as far as applying for dig permission in August 2015.
Edited by professor973 (Thu 23-Feb-17 23:05:35)