Exactly correct.There are many inadequate responses I could repost, but I think most have caught on to the level of OR service. Polite and professional and not giving up like others have. But after being taken for a mug several times, just like poker, you need to play aggressive and call the bluff. At the end of the day, I hope this is nothing but positive publicity for AA, along with something of note for others with intermittent faults. If your line is not playing up when an engineer visits, they will proclaim nothing wrong and try to force the ISP to close the fault, even when they can see many losses of sync and faulty copper showing on test equipment. With a PAT fault, it may take longer than their guarantee of a fix in a month, but AA are still the best bet for a fix.
Edited by professor973 (Sat 25-Feb-17 17:59:32)