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Standard User Sandgrounder
(knowledge is power) Thu 20-Jul-17 14:26:37
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Another Outage !


[link to this post]
 
This is getting beyond a joke. Or is it getting to be a joke?



Line One:- Zen Fibre 1 - DrayTek Vigor 2860ac
Line Two:- Andrews and Arnold - DrayTek Vigor 2600
Standard User jelv
(knowledge is power) Thu 20-Jul-17 19:46:12
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Re: Another Outage !


[re: Sandgrounder] [link to this post]
 
http://www.revk.uk/2017/07/it-is-almost-like-good-ol...

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User 23Prince
(fountain of knowledge) Thu 20-Jul-17 21:33:17
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Re: Another Outage !


[re: Sandgrounder] [link to this post]
 
In reply to a post by Sandgrounder:
This is getting beyond a joke. Or is it getting to be a joke?


Hey, could be worse.. You could be with a mainstream provider and still be in the dark. I am not an AA customer and won't be until the day comes they do 1 month contracts, but the MD took the time to sit down and write it out.

Kudos ?


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Standard User Sandgrounder
(knowledge is power) Fri 30-Mar-18 18:53:58
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Re: Another Outage !


[re: 23Prince] [link to this post]
 
You are right - It could be worse.

And it is. Out again for some hours last night.



Line One:- Zen Fibre 1 - DrayTek Vigor 2860ac
Line Two:- Andrews and Arnold - DrayTek Vigor 130 Modem
Standard User NJSS
(regular) Sat 31-Mar-18 08:59:35
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Another Outage - for a good cause


[re: Sandgrounder] [link to this post]
 
It appears that the outage was not down to A&A but BT.

We were given advanced notice:-

Posted: 23 Mar 10:33:28 On the 29th March BT are planning to update some of their core routers. The work is expected to take roughly an hour sometime between 02:00-06:00. We expect this to affect most of our customers on BT backhaul.


Source A&A Status

I continue to be delighted with A&A.

NJSS

Standard User clivers
(regular) Sat 31-Mar-18 10:46:51
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Re: Another Outage - for a good cause


[re: NJSS] [link to this post]
 
Clearly you missed the DDoS attack they had the last couple of days? That status post was from the 23rd!
Standard User NJSS
(regular) Sat 31-Mar-18 11:15:09
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Some sort of DoS attack


[re: clivers] [link to this post]
 
Yes - I'm glad to say this DoS attack didn't impact on me.

From the status log it looks as if "Mostly broadband traffic not impacted - but services in Maidenhead are being hit, including VoIP and web servers."

and "Overall traffic for broadband customers does not seem to be that impacted"

The status post was from the 23rd, as you correctly say, it was giving advance notice on the planned downtime by BT in the wee small hours of the 29th. I note there is another planned for 19th April.

I appreciate A&A being so open & keeping us informed.

NJSS

Standard User bet_here
(member) Sat 31-Mar-18 11:49:25
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Re: Some sort of DoS attack


[re: NJSS] [link to this post]
 
Must have been on a different gateway to me then...

29-03-18

30-03-18
Standard User jelv
(knowledge is power) Sat 31-Mar-18 11:54:17
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Re: Some sort of DoS attack


[re: bet_here] [link to this post]
 
Making the name of your BQM your IP address and then sharing it isn't a very good idea!

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User bet_here
(member) Sat 31-Mar-18 11:56:14
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Re: Some sort of DoS attack


[re: jelv] [link to this post]
 
It's not my IP. It's an AAISP gateway...
Standard User jelv
(knowledge is power) Sat 31-Mar-18 12:00:42
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Re: Some sort of DoS attack


[re: bet_here] [link to this post]
 
My BQM shows similar : My Broadband Ping

What it does show is that AAISP dealt with a DDOS in about an hour. I can think of at least one ISP who it is likely wouldn't have even recognised they were being attacked - let alone deal with it!

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User jelv
(knowledge is power) Sat 31-Mar-18 13:36:15
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Re: Some sort of DoS attack


[re: bet_here] [link to this post]
 
Ah - OK.

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User Sandgrounder
(knowledge is power) Sat 31-Mar-18 21:35:53
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Re: Another Outage !


[re: Sandgrounder] [link to this post]
 
http://www.thinkbroadband.com/ping/share-large/27504...
quote from the A&A website
"That was weird, something very odd there and may have been one of our processes that caused the issue, we are reviewing now."

Come on guys - we need something more intelligent than that !



Line One:- Zen Fibre 1 - DrayTek Vigor 2860ac
Line Two:- Andrews and Arnold - DrayTek Vigor 130 Modem

Edited by Sandgrounder (Sat 31-Mar-18 21:38:46)

Standard User RobertoS
(elder) Sat 31-Mar-18 22:08:08
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Re: Another Outage !


[re: Sandgrounder] [link to this post]
 
I got this latest one. No loss of sync. Ended up tethering to my mobile to save losing a post that was at the Preview stage.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 71097/14070Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User Doccy
(regular) Sun 01-Apr-18 16:45:52
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Re: Another Outage !


[re: RobertoS] [link to this post]
 
This is frustrating. Over the last few days my internet has been down or slow, for the majority of the time.
I don't have the techie knowledge to debug or work out where the problem is.
I thought paying a premium to be with AA was worth it.. am I mistaken?
Will start looking elsewhere.
Standard User hypertony
(experienced) Sun 01-Apr-18 21:32:18
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Re: Another Outage !


[re: Doccy] [link to this post]
 
In reply to a post by Doccy:
This is frustrating. Over the last few days my internet has been down or slow, for the majority of the time.
I don't have the techie knowledge to debug or work out where the problem is.
I thought paying a premium to be with AA was worth it.. am I mistaken?
Will start looking elsewhere.


Posting here won't get them to investigate it. You contact them and they will advise you. If you want near-instant answer, try their IRC channel.

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam Videos
Standard User Doccy
(regular) Sun 01-Apr-18 22:07:26
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Re: Another Outage !


[re: hypertony] [link to this post]
 
I did - I emailed their tech support 3 days ago, no reply yet.
Standard User hypertony
(experienced) Sun 01-Apr-18 22:10:33
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Re: Another Outage !


[re: Doccy] [link to this post]
 
In reply to a post by Doccy:
I did - I emailed their tech support 3 days ago, no reply yet.


Assuming "3 days ago" is on 30th March, it's a Good Friday, which means they're shut. And will be shut tomorrow (Monday) too due to Bank Holiday, so hopefully you will get a reply by Tuesday.

https://aa.net.uk/kb-broadband-bh.html

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam Videos
Standard User bet_here
(member) Wed 04-Apr-18 12:54:43
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Re: Some sort of DoS attack


[re: jelv] [link to this post]
 
In reply to a post by jelv:
What it does show is that AAISP dealt with a DDOS in about an hour. I can think of at least one ISP who it is likely wouldn't have even recognised they were being attacked - let alone deal with it!


I guess this is still ongoing...

My Broadband Ping

Edited by bet_here (Wed 04-Apr-18 16:09:58)

ISP Representative andrewhearn
(isp) Wed 11-Apr-18 20:32:36
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Re: Another Outage !


[re: Doccy] [link to this post]
 
In reply to a post by Doccy:
This is frustrating. Over the last few days my internet has been down or slow, for the majority of the time.
I don't have the techie knowledge to debug or work out where the problem is.
I thought paying a premium to be with AA was worth it.. am I mistaken?
Will start looking elsewhere.


This sounds like something separate, if you've not got in touch with our Support team, then please do - or DM me and I can take a look and pass it on to the team.

Andrew Hearn
GM, AAISP
aa.net.uk support@aa.net.uk 033 33 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
ISP Representative andrewhearn
(isp) Wed 11-Apr-18 20:34:46
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Re: Another Outage !


[re: Sandgrounder] [link to this post]
 
In reply to a post by Sandgrounder:
http://www.thinkbroadband.com/ping/share-large/27504...
quote from the A&A website
"That was weird, something very odd there and may have been one of our processes that caused the issue, we are reviewing now."

Come on guys - we need something more intelligent than that !


Sorry - due to the nature of the incidents it has not been possible to have as much information as we would have liked. Im happy to speak to people and asked about it, if it would be helpful.

Andrew Hearn
GM, AAISP
aa.net.uk support@aa.net.uk 033 33 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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