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Standard User jelv
(knowledge is power) Wed 12-Dec-18 19:05:08
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Removal of banding after issues received


[link to this post]
 
I've always synced at the maximum 80000. A week or so ago I spent a day reconfiguring my network, which as it didn't go to plan resulted in a lot of resyncs. DLM got the hump (not surprisingly) and banded my line. Since then, other than a couple of planned re-connections my line has been very stable.

When looking in to when DLM might relent and remove the banding it was discovered I had a bridge tap. This is now resolved and the line is looking way better than ever before.

My Hlog used to look like this: https://www.elvin.me.uk/DSLstats/snapshots/2018-12-1...

Now it looks like this: https://www.elvin.me.uk/DSLstats/HLog/HLog-2018-12-1...

There's no need for the banding.

I thought ISPs could now request DLM reset without an engineer appointments. Is that the case as AAISP have so far declined to ask for the banding to be removed?

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User WilliamGrimsley
(experienced) Wed 12-Dec-18 20:09:09
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Re: Removal of banding after issues received


[re: jelv] [link to this post]
 
Yeah, you're correct. A bit strange that they denied it. Maybe because your line is connecting within acceptable range? Though, I thought AAISP would be an ISP that's more willing to do it.

William Grimsley.
ISP Representative andrewhearn
(isp) Thu 13-Dec-18 08:27:21
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Re: Removal of banding after issues received


[re: jelv] [link to this post]
 
Yes, we can request DLM resets... I'll take a look as to what's happening in this case as we don't usually have a problem in sending the request (sometimes the carrier may deny it and need more persuading)

Andrew Hearn
GM, AAISP
aa.net.uk support@aa.net.uk 033 33 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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ISP Representative andrewhearn
(isp) Thu 13-Dec-18 09:47:50
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Re: Removal of banding after issues received


[re: jelv] [link to this post]
 
DLM reset has now been submitted - seems like there was some confusion our side with the process - Shaun has also emailed you.

All being well, the DLM reset should happen overnight tonight.

Andrew Hearn
GM, AAISP
aa.net.uk support@aa.net.uk 033 33 400 999
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User jelv
(knowledge is power) Thu 13-Dec-18 12:26:56
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Re: Removal of banding after issues received


[re: andrewhearn] [link to this post]
 
Thank you. I was somewhat surprised when it was a pretty clear cut case.

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
Standard User jelv
(knowledge is power) Mon 17-Dec-18 20:24:28
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Re: Removal of banding after issues received


[re: jelv] [link to this post]
 
Following Andrew and Shaun's help it's now back to a 79999/19999 sync.

jelv

AAISP November 2016
(Previous ISP Plusnet November 2001 to October 2016) Why I left Plusnet
Telephone rental: Pulse8
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