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Standard User ad10
(newbie) Mon 12-Dec-11 23:09:30
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AOL line speeds


[link to this post]
 
OK so I need a number of things cleared up and this appears to be the best forum for it.
I've got a Netgear dg834g version 4 and have been with AOL for around 10 years give or take a few years. I know! Even I wonder why i'm still with them.

Over the years, i've been phoning AOL many times to complain about my line speeds. I currently receive about 1.8mbps. Speaking to other ISPs recently, there are some such as Sky and BT who have guaranteed my line speed would be estimated to be around 5mbps.

So i did some research and read about fixed rate line speed/connection speed/rate and found that my speed is consistently fixed at 2mbps. I called AOL and spoke to a technical help guy who said there wasn't much he could do about the line speed and from his information I should be receiving about 5mbps but I am currently receiving just above their minimum speed to pass as a normal line speed. He then passed me on to their 'loyalty team' who basically talk you out of leaving AOL. Upon this call, the advisor suggested that my router must be old and this must be the reason for my line being so slow even after line upgrades were made several years ago.

She then said I would receive a new router if I signed up for a new 18 month contract. I refused and eventually she gave me the router without a new contract or charges. She also threw in 3 free months of broadband as I suggested i receive compensation for all this time with low internet speeds.

My question is, is it really possible that my wireless router is out of date and this has caused the line speed to be capped at 2mbps? I'm pretty sure that a router that has Ethernet capabilities can provides speeds of around 100mbps. Very confused and can't find the information to suggest that the netgear dg834g wireless router is incapable of adsl2+ or over 2mbps speeds
Standard User XRaySpeX
(eat-sleep-adslguide) Mon 12-Dec-11 23:21:26
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Re: AOL line speeds


[re: ad10] [link to this post]
 
The DG834G v4 is a perfectly good ADSL2+ router and is the same as my DG834GT which just has a slightly faster wireless (2 x G).

As you have been with AOL about 10 years, you are probably on their 2 Meg package, Silver BB is it? To get faster you need to take a new contract on their 8 Meg Broadband Only package (never take their Line Rental).

Post your router stats and exchange and we can tell you what you can get.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User ad10
(newbie) Tue 13-Dec-11 00:16:09
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Re: AOL line speeds


[re: XRaySpeX] [link to this post]
 
Thanks for the quick reply!

Just realised it's a v3 not v4. I do believe I was originally on the silver bb with 2meg speed but over time AOL have automatically upgraded my line to up to 8 meg.

They have insisted that taking up their line rental would give me 18 meg speed. I thought this was just ridiculous and refused.


Port WAN
Status PPPoE
TxPkts 3025
Rx Pkts 4246
Collisions 0
Tx B/s 308
Rx B/s 1411
Up Time 00:23:19

Port LAN
Status 10M/100M
TxPkts 8799
Rx Pkts 0
Collisions 0
Tx B/s 127
Rx B/s 0
Up Time 04:09:11

Port WLAN
Status 11M/54M
TxPkts 79630
Rx Pkts 77417
Collisions 0
Tx B/s 6168
Rx B/s 1805
Up Time 03:10:10



Connection speed
Downstream 2272 kbps
upstream 448kbps

Line Attenuation
Downstream 45db
upstream 15db

noise margin
downstream 9db
upstream 27db

Exchange name: Southall
Exchange code: LWSOU
Apparently I am 1.3km from the exchange

Apologies for the poor formatting, it was the only way i could present the information without it all being jumbled up together

Also, what is the latest wireless router given to AOL customers?


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Standard User XRaySpeX
(eat-sleep-adslguide) Tue 13-Dec-11 01:34:38
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Re: AOL line speeds


[re: ad10] [link to this post]
 
Your are still on a Fixed 2 Meg ADSL product; they always sync @ 2272 kbps. You are have not even been put on LLU. frown

If you were on ADSL2+, you'd be getting at least 6 Meg Sync. At your, attn. you'll never benefit from an up to 24 Meg package, so don't pay for one.
In reply to a post by ad10:
They have insisted that taking up their line rental would give me 18 meg speed.
Absolute lie! What does http://www.dslchecker.bt.com/adsl/adslchecker.welcome say about your line?

P.S. Don't worry about formatting your stats; just copy and paste like this:
ADSL Link Downstream Upstream
Connection Speed 18870 kbps 1187 kbps
Line Attenuation 26.0 db 14.0 db
Noise Margin 3.3 db 6.1 db


1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User ad10
(newbie) Tue 13-Dec-11 09:11:25
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Re: AOL line speeds


[re: XRaySpeX] [link to this post]
 
I thought the same thing about the fixed line, and told them. only for them to tell me that they have not fixed my line and my line is enabled for around 5meg speeds. Another advisor said I was on the LLU crazy do you see my confusion, they just tell you lies

since speaking to AOL last night my router stats have miraculously changed slightly

System Up Time 08:50:44
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoE 157286 228580 0 1332 8780 08:50:18
LAN 10M/100M 3299 0 0 25 0 08:50:40
WLAN 11M/54M 232024 161489 0 8911 1355 08:50:30

ADSL Link Downstream Upstream
Connection Speed 2400 kbps 448 kbps
Line Attenuation 45 db 15 db
Noise Margin 8 db 27 db

The BT Broadband availability checker says:

Exchange SOUTHALL

Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.

Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 2Mbps; typically the line speed would range between 1.5Mbps and 5Mbps.

Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 7.5Mbps; typically the line speed would range between 6.5Mbps and 8.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 500Kbps and downstream line speed of 7.5Mbps; typically the downstream speed would range between 6.5Mbps and 8.5Mbps.

Using speedtest.net tells me that my current speed is now 2.01mb, 200kb more than the previous speed
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 13-Dec-11 12:58:11
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Re: AOL line speeds


[re: ad10] [link to this post]
 
We need to tie down exactly which ADSL Mode you are on, which the GUI i/f of all Netgears does not tell you.

To this you need to Telnet into the router using the instructions on http://www.kitz.co.uk/routers/netgeardg834_interleav... for the DG834G v3 and read off whatever it says about "Mode".

Until now I thought you were on the 1st para of the BT Broadband availability checker, which does confirm my prediction for ADSL2+ and contradicts AOL's statement smile.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User XRaySpeX
(eat-sleep-adslguide) Tue 13-Dec-11 22:51:13
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Re: AOL line speeds


[re: ad10] [link to this post]
 
In reply to a post by ad10:
Connection Speed 2400 kbps 448 kbps
448 K Up usually indicates some flavour of BT's ADSL Max, not LLU, but let's see what the CLI says the Mode is.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User ad10
(newbie) Tue 13-Dec-11 23:46:39
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Re: AOL line speeds


[re: XRaySpeX] [link to this post]
 
# cat /proc/avalanche/avsar_modem_stats

AR7 DSL Modem Statistics:
--------------------------------
[DSL Modem Stats]
US Connection Rate: 448 DS Connection Rate: 2400
DS Line Attenuation: 45 DS Margin: 0
US Line Attenuation: 30 US Margin: 27
US Payload : 54444672 DS Payload: 31461288
0
US Superframe Cnt : 4925336 DS Superframe Cnt: 4925336
US Transmit Power : 0 DS Transmit Power: 0
LOS errors: 0 SEF errors: 0
Errored Seconds: 0 Severely Err Secs: 0
Frame mode: 3 Max Frame mode: 0
Trained Path: 1 US Peak Cell Rate: 1056
Trained Mode: 3 Selected Mode: 1
ATUC Vendor Code: 54535443 ATUC Revision: 3
Hybrid Selected: 3 Trellis: 1
Showtime Count: 1 DS Max Attainable Bit Rate: 2400 kbps
BitSwap: 1 US Max Attainable Bit Rate: n/a
Annex: AnxA psd_mask_qualifier: 0x0000
Power Management Status: L0 DS HLINSC: 0
US ACTPSD: -345 DS ACTPSD: -355
Total init. errors: 0 Total init. timeouts: 0
Showtime init. errors: 0 Showtime init. timeouts: 0
Last showtime init. errors: 0 Last showtime init. timeouts: 0
ATUC ghsVid: b5 00 54 53 54 43 05 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
ATUR ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00

[Upstream (TX) Interleave path]
CRC: 163 FEC: 9860 NCD: 0
LCD: 0 HEC: 0

[Downstream (RX) Interleave path]
CRC: 28071 FEC: 35589747 NCD: 0
LCD: 0 HEC: 0

[Upstream (TX) Fast path]
CRC: 0 FEC: 0 NCD: 1
LCD: 0 HEC: 0

[Downstream (RX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0

[ATM Stats]
[Upstream/TX]
Good Cell Cnt: 1134264
Idle Cell Cnt: 87335922

Tx Packets Dropped Count: 139
Tx Bad Packets Count: 0

[Downstream/RX)]
Good Cell Cnt: 6554435
Idle Cell Cnt: 467284487
Bad Hec Cell Cnt: 63385
Overflow Dropped Cell Cnt: 0
Rx Packets Dropped Count: 0
Rx Bad Packets Count: 0


[SAR AAL5 Stats]
Tx PDU's: 173260
Rx PDU's: 249874
Tx Total Bytes: 49941397
Rx Total Bytes: 302716176
Tx Total Error Counts: 0
Rx Total Error Counts: 10


[OAM Stats]
Near End F5 Loop Back Count: 0
Near End F4 Loop Back Count: 0
Far End F5 Loop Back Count: 0
Far End F4 Loop Back Count: 0
SAR OAM Ping Response Drop Count=0


This whole situation seems to become even more confusing. I just don't understand why AOL are doing this when I am capable of faster speeds and why it has taken so long for some action be taken. Also, why is it that when i call and moan about the speed, the speed suddenly reaches 2meg speeds (something that has never happened before). It just gets me so frustrated with them!
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 14-Dec-11 02:53:14
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Re: AOL line speeds


[re: ad10] [link to this post]
 
After a bit of a search, including this TBB thread: http://forums.thinkbroadband.com/demon/f/3771843-how... I found this table for your router:
<b><font color="red">Modem Modulation Information</font></b>
NO_MODE 0x0
ADSL_G.dmt 0x3
ADSL_G.lite 0x4
ADSL_G.dmt.bis 0x8
ADSL_G.dmt.bis_DELT 0x9
ADSL_2plus 0x10
ADSL_2plus_DELT 0x11
ADSL_re-adsl 0x20
ADSL_re-adsl_DELT 0x21
ADSL_ANSI_T1.413 0x2
MULTI_MODE 0x1
In reply to a post by ad10:
Trained Mode: 3 Selected Mode: 1
meaning your router has been configured for MULTI_MODE, i.e. Auto, and has been trained to run in G.DMT, i.e. ADSL1.

That means that AOL has certainly not put you on LLU. Had they done so you would have had "Trained Mode 16" frown

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC

Edited by XRaySpeX (Wed 14-Dec-11 04:42:58)

Standard User XRaySpeX
(eat-sleep-adslguide) Wed 14-Dec-11 05:57:16
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Re: AOL line speeds


[re: ad10] [link to this post]
 
To try another tack before blaming AOL. Can we be sure your wiring is clean?

What`s router stats incl. Training Mode when plugged into hidden test socket behind faceplate?

Have you removed ring wire? Tried swapping filters? Do you have long cable to router?

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
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