OK so I need a number of things cleared up and this appears to be the best forum for it.
I've got a Netgear dg834g version 4 and have been with AOL for around 10 years give or take a few years. I know! Even I wonder why i'm still with them.
Over the years, i've been phoning AOL many times to complain about my line speeds. I currently receive about 1.8mbps. Speaking to other ISPs recently, there are some such as Sky and BT who have guaranteed my line speed would be estimated to be around 5mbps.
So i did some research and read about fixed rate line speed/connection speed/rate and found that my speed is consistently fixed at 2mbps. I called AOL and spoke to a technical help guy who said there wasn't much he could do about the line speed and from his information I should be receiving about 5mbps but I am currently receiving just above their minimum speed to pass as a normal line speed. He then passed me on to their 'loyalty team' who basically talk you out of leaving AOL. Upon this call, the advisor suggested that my router must be old and this must be the reason for my line being so slow even after line upgrades were made several years ago.
She then said I would receive a new router if I signed up for a new 18 month contract. I refused and eventually she gave me the router without a new contract or charges. She also threw in 3 free months of broadband as I suggested i receive compensation for all this time with low internet speeds.
My question is, is it really possible that my wireless router is out of date and this has caused the line speed to be capped at 2mbps? I'm pretty sure that a router that has Ethernet capabilities can provides speeds of around 100mbps. Very confused and can't find the information to suggest that the netgear dg834g wireless router is incapable of adsl2+ or over 2mbps speeds