I have been in contact with them yet again saying that as I do not have wireless AOL why am I paying for it????
I also complained that there was no notice given and got this lot this morning!
Please understand that due to the broadband infrastructure within the UK, price changes are occasionally driven by wholesale cost factors that drive up the cost of providing your Broadband service.
Although we strive to give you the most competitive price we can, on this occasion we had to increase your price due to wholesale fluctuations and ongoing costs to provide you the best Broadband service possible in your area.
Furthermore, these changes are beyond our control. Hence, if equipment and installation cost in the market increases, we will have to apply changes for us to remain competitive with other providers.
As previously advised, please contact our Customer Loyalty Team to ask for an alternative package deal that may suits your needs.
I would also like to inform you that you were not receiving any bill notifications as your bills have always been issued in your My Account for you to see at any point. We have updated our systems to improve our service to you by bringing to your attention when the next bill is available for you to view. I am glad to inform you that from 14th May 2012 AOL Broadband customers were started to receive new E-bill notifications advising them their bill is now ready to be viewed in My Account.
I trust I have addressed your concerns accordingly.
If you have any further queries, please do not hesitate to reply visit http://help.aol.co.uk/help_uk
for more information.
As I need my e mail address for our B & B business, it being printed in many books and websites, I cannot leave AOL so am lumbered with their terrible customer service.
At least they do reply to email vastly quicker than they used to!