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Standard User rusty0611
(newbie) Mon 04-Feb-13 00:45:18
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Red lines on BQM


[link to this post]
 
Hi there,

I'm trying to set up a monitor for my connection but the graph is constantly displaying red:

http://www.thinkbroadband.com/ping/share/9da32f23cc7...

I've got BT Infinity and using an Asus RT-N56U and have allowed the router to respond to ping requests in the firewall settings.

When running the test here:

http://www.thinkbroadband.com/tools/traceroute.html

Everything works OK and all of the requests complete.

Is there anything else that I need to change/check?

Thanks
Standard User Bartman1967
(newbie) Mon 04-Feb-13 08:15:36
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Re: Red lines on BQM


[re: rusty0611] [link to this post]
 
I have the same setup, without any problems, what firmware are you using for the router?

Have you disable DoS Protection?
Administrator MrSaffron
(staff) Mon 04-Feb-13 08:38:28
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Re: Red lines on BQM


[re: rusty0611] [link to this post]
 
Can someone external to your connection actually ping you?

Traceroute on the web page can sometimes work even when you are not responding to pings

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User rusty0611
(newbie) Mon 04-Feb-13 09:27:00
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Re: Red lines on BQM


[re: Bartman1967] [link to this post]
 
Yes DoS Protection is disabled and I'm using the latest firmware from the Asus site.

Not sure if somebody external can ping me... I've not tried.

Edited by rusty0611 (Mon 04-Feb-13 09:27:49)

Moderator billford
(moderator) Mon 04-Feb-13 09:35:41
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Re: Red lines on BQM


[re: rusty0611] [link to this post]
 
Before checking that someone can ping you, make sure that WAN pings are enabled on the router, it's the most common cause of what you're seeing.

I'm not familiar with the RT-N56, but on the RT-N66 it's under the Firewall menu, General tab, Respond Ping Requests from WAN. Make sure the Yes radio button is selected- the default is No iirc.

Bill
bill@thinkbroadband.com __________________Planes and Boats and ... __________________BQMs: IPv4 IPv6

Edited by billford (Mon 04-Feb-13 09:36:24)

The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User rusty0611
(newbie) Mon 04-Feb-13 10:10:02
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Re: Red lines on BQM


[re: billford] [link to this post]
 
I've allowed responses to ping requests in the router already.

Edited by rusty0611 (Mon 04-Feb-13 10:11:15)

Moderator billford
(moderator) Mon 04-Feb-13 10:29:12
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Re: Red lines on BQM


[re: rusty0611] [link to this post]
 
The only other thing I can think of is that your IP has changed since you first set the BQM up- I think BT Infinity uses dynamic IP assignment, but I'm not sure.

Have you had a resync event since setting it up? That might cause it... try deleting that BQM and setting up a new one, it should automatically pick up your current IP (but will fail again if it changes, of course).

If that doesn't work then I'm stuck, Mr Saffron would need to look at details of your connection to the main site that I have no access to.

Bill
bill@thinkbroadband.com __________________Planes and Boats and ... __________________BQMs: IPv4 IPv6
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Standard User rusty0611
(newbie) Mon 04-Feb-13 10:33:09
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Re: Red lines on BQM


[re: billford] [link to this post]
 
Thanks for your reply, BIll.

I left it on overnight and the IP was the same as it was when I set up the monitor and the monitor was still a red block of 100% PL.
Moderator billford
(moderator) Mon 04-Feb-13 10:36:12
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Re: Red lines on BQM


[re: rusty0611] [link to this post]
 
Then I'm stuck, sorry frown

Over to you, MrSaffron crazy

Bill
bill@thinkbroadband.com __________________Planes and Boats and ... __________________BQMs: IPv4 IPv6
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Mon 04-Feb-13 11:00:55
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Re: Red lines on BQM


[re: rusty0611] [link to this post]
 
email me with what your public IP address is and I can test whether it is pingable

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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