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Standard User adders
(newbie) Wed 11-Sep-13 09:36:58
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Understanding the monitor


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Hi All,

I have been having problems with my ping. My upload and download speeds seem to be stable but my ping has suddenly risen from 5-10 range to the 30-60 range.

I now find it difficult to use Skype or services like Netflix.

So, rightly or wrongly I have drawn a conclusion that the problem lies with my ping.

I read on a forum that I should monitor my connection with the BQM.
I've done this but I'm not totally sure how to interpret it or how to use it to solve my problem.

Can any one advise me?

Thank you.
Standard User adders
(newbie) Wed 11-Sep-13 11:51:51
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Re: Understanding the monitor


[re: adders] [link to this post]
 
Here is a snapshot of my current monitor.

http://www.thinkbroadband.com/ping/share/b7356250b84...

Here is a recent speed test result

http://www.thinkbroadband.com/speedtest/button/13789...

Edited by adders (Wed 11-Sep-13 12:00:57)

Administrator MrSaffron
(staff) Thu 12-Sep-13 12:42:03
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Re: Understanding the monitor


[re: adders] [link to this post]
 
The base line ping seems pretty stable at around 15ms, What appears to be happening s periods of 30 minutes of high latency, which could be down to you downloading material or uploading stuff over your connection.

Your speedtest points towards a possible problem as speeds are all over the place, rather than a stable flat line.

The question then is are the periods of good latency coinciding with you not using the connection much? Or a symptom of something like interference on the broadband connection.

What was your broadband speeds before you noticed the problem.

Even if latency was at a constant 60ms this should not impact on Skype or Netflix I have seen both working reasonably across satellite connections with latency in the 800ms region.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User adders
(newbie) Thu 12-Sep-13 14:39:32
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Re: Understanding the monitor


[re: MrSaffron] [link to this post]
 
Hi,
Thank you for the reply.

My upload and download change all the time but within certain ranges.
Download will sometimes drop to around 1.8mb and rise to 2.5mb
Upload will be between .5mb and .7mb

My problems started around mid July and this was when I noticed that my ping had shot up. It has slowly been getting worse to where I am today.

I was going to contact my provider but to be honest I'm not sure what to ask them to do!

Regarding the problems, perhaps I should describe them.
Netflix will slow and stutter for about 20 seconds and then catch itself up.
Skype will be heavily pixelated, then clear really sharp and then pixelate again. Almost like a wave! Sometimes it will drop connection.

Any advise is appreciated.

Edited by adders (Thu 12-Sep-13 14:40:43)

Administrator MrSaffron
(staff) Thu 12-Sep-13 14:47:16
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Re: Understanding the monitor


[re: adders] [link to this post]
 
Is there any time of the day, where your speed test results show a fast rise and then flatten out to a horizontal line?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User adders
(newbie) Thu 12-Sep-13 14:57:36
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Re: Understanding the monitor


[re: MrSaffron] [link to this post]
 
I've just done a speed test result
http://www.thinkbroadband.com/speedtest/results.html...

and here is the latest BQM

http://www.thinkbroadband.com/ping/share/7124fa1f730...
Administrator MrSaffron
(staff) Thu 12-Sep-13 18:57:35
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Re: Understanding the monitor


[re: adders] [link to this post]
 
Chunk of solid red on the BQM - your dynamic IP address has probably changed.

Looking like contention/congestion to me. Latency from speedtest pretty normal for an ADSL2+ based service.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User adders
(newbie) Fri 13-Sep-13 08:55:19
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Re: Understanding the monitor


[re: MrSaffron] [link to this post]
 
Yes, I had to turn the power of yesterday so my router would have reset.

So, if it's a contention/congestion problem that would suggest that one or more of my neighbours has suddenly started using more bandwidth?

If that's the case then I would guess that there is nothing I can do about it?

Would congestion cause my ping to go up? Just checked it this morning and it's 67ms
It used to be around 7ms.

Thank you for all of your input MrSaffron

Edited by adders (Fri 13-Sep-13 08:57:41)

Administrator MrSaffron
(staff) Fri 13-Sep-13 10:23:17
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Re: Understanding the monitor


[re: adders] [link to this post]
 
Would need a lot more than a neighbour to cause congestion, it is probably congestion in a chunk of the bandwidth that EE rent somewhere rather than local.

You have dedicated bandwidth to the telephone exchange.

Congestion can affect ping, as can other faults. What are the router stats from the modem, e.g.
http://www.coolwebhome.co.uk/stats/routers.html

and try feeding them into the calculator at
http://www.coolwebhome.co.uk/calc/

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User adders
(newbie) Fri 13-Sep-13 12:18:04
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Re: Understanding the monitor


[re: MrSaffron] [link to this post]
 
Here is a link to router stats and results
http://www.coolwebhome.co.uk/calc/index.php?param=RG...
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