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Standard User sues96
(newbie) Fri 16-May-14 10:46:50
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BQM graph. Is it showing anything abnormal ?


[link to this post]
 
]2nd attempt !
Had a problem getting my BQM graph to show - so here we go again.
Having problems with slow page loading - and some days it cut off completely.
Is there anything abnormal showing on my graph ?
The only thing I can see is a broader blue 'Average latency' than is shown on the 'Sample graphs.


My Broadband Ping

Edited by sues96 (Fri 16-May-14 12:49:29)

Administrator MrSaffron
(staff) Fri 16-May-14 11:26:15
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Re: BQM graph. Is it showing anything abnormal ?


[re: sues96] [link to this post]
 
Unless you are constantly hammering the connection you would expect there to be less blue and yellow at night.

So either your connection is constantly busy, or this is a connection with a high variability in its latency.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User sues96
(newbie) Fri 16-May-14 12:03:22
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Re: BQM graph. Is it showing anything abnormal ?


[re: MrSaffron] [link to this post]
 
Thanks SO much, MrSaffron.
It was my suspicion in the fact that I was on a busy connection, but in the last 3 months, it has never been suggested as any sort of reason for me to experience very bad intermittent drop outs and slow loading.
My computer generally gets turned off from about 6pm , and I'm not using it at all until approx. 7am the next day - so I'm not hammering anything.
Must be other users around me...?


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Administrator MrSaffron
(staff) Fri 16-May-14 12:21:37
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Re: BQM graph. Is it showing anything abnormal ?


[re: sues96] [link to this post]
 
What type of service is this?

Even if it was other users on a cable based service (sees the effect more) you would expect things to improve between 1am and 5am for example.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User sues96
(newbie) Fri 16-May-14 12:31:22
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Re: BQM graph. Is it showing anything abnormal ?


[re: MrSaffron] [link to this post]
 
It's a cable service.
After 3 new superhubs, 4 technicians, new indoor cable, new splitters, being put onto different tap in the cabinet, 2 6dB attenuators being fitted - it still goes into 'Slow or Stop' and I get spates of 'Cannot connect to the internet' 'Reload Page' etc.
I think the next step is going to be a cable re-pull ...
Administrator MrSaffron
(staff) Fri 16-May-14 12:33:45
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Re: BQM graph. Is it showing anything abnormal ?


[re: sues96] [link to this post]
 
You may just be blessed with people in the area who have the fastest service and are using it 24/7 and thus get constant latency issues.

if this was a physical fault I would have expected to see more packet loss.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User sues96
(newbie) Fri 16-May-14 12:45:16
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Re: BQM graph. Is it showing anything abnormal ?


[re: MrSaffron] [link to this post]
 
I have had quite severe packet losses over a period of many hours -and then it all goes back to normal for days - then off again...
This is why I suspected it was something else other than faulty equipment - as that would show more of a constant problem, rather than one which only manifests for a period - then resolves.
The snapshot below shows a couple of them 11.05.14 and 12.05.14....
My Broadband Ping

My Broadband Ping

Edited by sues96 (Fri 16-May-14 12:50:17)

Administrator MrSaffron
(staff) Fri 16-May-14 12:54:03
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Re: BQM graph. Is it showing anything abnormal ?


[re: sues96] [link to this post]
 
Those two look more like a fault rather than congestion

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User sues96
(newbie) Fri 16-May-14 13:00:12
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Re: BQM graph. Is it showing anything abnormal ?


[re: MrSaffron] [link to this post]
 
I know what I call them when they're happening !

Anyway, I realise there seems to be millions of reasons when things go wrong, but I reckon it's all heading to a cable repull...after I've played with the attenuator combinations for a few days ( advice from another site )...

I know where the cables run, but haven't seen anything like Sink Holes appearing that would cause them to wobble about !
Standard User neroztatek
(newbie) Thu 03-Jul-14 04:12:02
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Re: BQM graph. Is it showing anything abnormal ?


[re: sues96] [link to this post]
 
how do i display BQM graph here.

Help please as i have a question about it as not used it before.

Please.
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