General Discussion
  >> Broadband Quality Monitor


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User shure
(learned) Tue 28-Oct-14 11:02:02
Print Post

Unable to run BQM with Asus Rt-N66u


[link to this post]
 
Hi all,

I have similar issues to those in this thread. I just can't get the BQM to work.

I have a 20CN connection with a Netgear DG834PN modem running in bridge mode to an Asus RT-N66u router. Whenever I tried running a BQM I just got a completely red result. I have enabled response to pings in my router. I did have a SKY box in my DMZ (with, tbh, no recollection of ever putting it there) but took that out and disabled DMZ. But since then I now have a completely blank BQM.

I tried running a traceroute command and steps 2-9 returned "request timed out." Steps 1 and 10 got a result.

I'm at a bit of a loss. Any ideas?
Administrator MrSaffron
(staff) Tue 28-Oct-14 11:10:28
Print Post

Re: Unable to run BQM with Asus Rt-N66u


[re: shure] [link to this post]
 
traceroute from where to where?

Can people external to you actually ping your IP address, until that is working the BQM will not work.

The RT-N66U does work with the BQM and pings normally, so suggests a configuration issue. What firmware are you running.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User shure
(learned) Tue 28-Oct-14 11:15:05
Print Post

Re: Unable to run BQM with Asus Rt-N66u


[re: MrSaffron] [link to this post]
 
thanks for the quick reply.

I'm running the stock firmware version 3.0.0.4.376_1071, which appears to be the latest. I tried running the tracert command from within the CMD prompt to bbc.co.uk. I'd post a picture but don't see how to?


Register (or login) on our website and you will not see this ad.

Administrator MrSaffron
(staff) Tue 28-Oct-14 11:50:35
Print Post

Re: Unable to run BQM with Asus Rt-N66u


[re: shure] [link to this post]
 
That is the wrong direction, you need someone on another internet connection to try pinging you or just use
http://www.thinkbroadband.com/tools/traceroute.html

Edited by MrSaffron (Tue 28-Oct-14 11:51:08)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User shure
(learned) Tue 28-Oct-14 12:42:54
Print Post

Re: Unable to run BQM with Asus Rt-N66u


[re: MrSaffron] [link to this post]
 
OK, did one from the link you suggested and got the following:

# Host Sent Recvd Best Avg Worst
1 thinkbroadband-gw2.core-rs2.thdo.ncuk.net 15 15 0ms 2ms 8ms
2 te2-2-30.bdr-rt3.thdo.ncuk.net 15 15 0ms 4ms 47ms
3 lonap-gw2.plus.net 15 15 0ms 0ms 0ms
4 te8-5.ptn-gw02.plus.net 15 15 0ms 1ms 1ms
5 link-b-central10.ptn-ag02.plus.net 15 15 1ms 3ms 26ms
6 [removed].dyn.plus.net 15 15 11ms 12ms 17ms

Edited by MrSaffron (Tue 28-Oct-14 17:43:03)

Administrator MrSaffron
(staff) Tue 28-Oct-14 17:44:20
Print Post

Re: Unable to run BQM with Asus Rt-N66u


[re: shure] [link to this post]
 
Okay well that works and the IP address that I just removed is pingable.

Does the IP address you have for the BQM agree with what http://www.thinkbroadband.com/ip.html shows as your IP address

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User shure
(learned) Tue 28-Oct-14 18:24:21
Print Post

Re: Unable to run BQM with Asus Rt-N66u


[re: MrSaffron] [link to this post]
 
yes, that all matches

forgot my address was showing. Thanks for removing that

Edited by shure (Tue 28-Oct-14 18:25:22)

Administrator MrSaffron
(staff) Tue 28-Oct-14 18:53:47
Print Post

Re: Unable to run BQM with Asus Rt-N66u


[re: shure] [link to this post]
 
Do you have any of the DoS protection stuff turned on? Our ping once a second can trigger sensitive router protection devices.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User shure
(learned) Tue 28-Oct-14 19:00:52
Print Post

Re: Unable to run BQM with Asus Rt-N66u


[re: MrSaffron] [link to this post]
 
No, enable Dos protection is turned off
Standard User shure
(learned) Tue 28-Oct-14 19:07:20
Print Post

Re: Unable to run BQM with Asus Rt-N66u


[re: shure] [link to this post]
 
If it helps, I left everything standard in the settings. I just enabled the Respond Ping Request from WAN and disabled the DMZ.
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to