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Standard User Tazz_uk
(experienced) Tue 16-Jun-15 14:34:23
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BT Packet Loss?


[link to this post]
 
Has anyone else been suffering evening packet loss over the past few days between 8:30 and 10:30 on BT Infinity? My ping graph (sorry it got deleted after the IP changed) has been showing between 40% and 75% packet loss during these times. Websites are slow during this happening and sometimes don't load.

Speed tests are flat out and full speed. I have tried changing DNS settings and I have tried resetting Modem and routers etc. I believe this is a core network issue with BT but need to know if others are seeing it?

Andrew are you able to look at other BT TBB graphs?

BT Infinity 2 Broadband
Standard User Tazz_uk
(experienced) Tue 16-Jun-15 23:05:34
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Re: BT Packet Loss?


[re: Tazz_uk] [link to this post]
 
This is the graph : http://www.thinkbroadband.com/ping/share/fa31ac2117b...

BT Infinity 2 Broadband
Administrator MrSaffron
(staff) Wed 17-Jun-15 11:18:14
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Re: BT Packet Loss?


[re: Tazz_uk] [link to this post]
 
A peek at the wider BT pool of BQM suggests this is not a widespread problem. This points towards a connection specific issue, or a cabinet/exchange problem.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User Tazz_uk
(experienced) Wed 17-Jun-15 13:43:28
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Re: BT Packet Loss?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
A peek at the wider BT pool of BQM suggests this is not a widespread problem. This points towards a connection specific issue, or a cabinet/exchange problem.


Thank you for this.

BT Infinity 2 Broadband
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