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Standard User Carantouhil
(newbie) Tue 23-Jun-15 21:43:24
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Red most of the day


[link to this post]
 
This is today's pattern on my Fuel Broadband connection. There have been better results in daytime, but I always get The Red latency loss at night. I am a light user currently - emails mostly so I do not think it is my usage

ZyXel Router Fuel BBand

I also have a TalkTalk connection which runs on the same 4 core cable as the Fuel. Here is the Snapshot:

Huawei router TalkTalk BBand

The performance is similar. These are in fine weather. If it rains it is nearly all red. I got the Fuel line hoping to solve years of problems with TalkTalk connection. Sadly both are similar

Comments welcomed!
Administrator MrSaffron
(staff) Tue 23-Jun-15 22:12:18
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Re: Red most of the day


[re: Carantouhil] [link to this post]
 
If rain makes it worse and standard pings from a pc show the issue then both lines to the property have a seriousbproblem. Do the noise margins drop a lot when it is red zone time

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Carantouhil
(newbie) Tue 23-Jun-15 22:51:11
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Re: Red most of the day


[re: MrSaffron] [link to this post]
 
Thanks Andrew - I suspected it was the line

Not sure how to find noise margins?

I do get some good days:

Huawei router TalkTalk BBand

I have given up on TalkTalk customer service centre, however I am hopeful Fuel will be able to help. However the nice tech lady at Fuel Broad band said: "mine does that and it is Bt" and that "copper doesn't like rain". Any idea how to interest them in my problem?


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Administrator MrSaffron
(staff) Tue 23-Jun-15 23:57:47
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Re: Red most of the day


[re: Carantouhil] [link to this post]
 
Should be something like in the example at http://www.coolwebhome.co.uk/stats/routers.html#hg532

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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