Don't know if this is the right place to put this.
Results over the last few months from the TBB speed test, have consistently shown decent latency, but poor buffer bloat scores. A 12-15ms ping more often than not goes hand in hand with an "F" for download.
Before I start contacting Plusnet for advice, and/or upgrading my router from the basic Technicolor model supplied, I have a question. As the test reports an accurate [low] ping when there is an obvious problem with buffer bloat, is this truly indicative of the "average latency" as opposed to a simple ping result?