General Discussion
  >> Broadband Quality Monitor


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User max10000
(newbie) Tue 06-Nov-18 13:55:14
Print Post

Dropped packets


[link to this post]
 
Hi

My daily broadband monitor for my Virgin supposedly 100mbps fibre shows nothing but dropout everyday:

My Broadband Ping

Is this a problem with the monitor or with Virgin?

Many thanks

Max
Standard User ian72
(eat-sleep-adslguide) Tue 06-Nov-18 13:58:57
Print Post

Re: Dropped packets


[re: max10000] [link to this post]
 
Either the hub is not responding to pings (either because of settings or because it has decided to stop as some Virgin hubs do) or you are entering the wrong IP.
Standard User max10000
(newbie) Tue 06-Nov-18 14:24:50
Print Post

Re: Dropped packets


[re: ian72] [link to this post]
 
Thanks Ian. I didn't enter the IP - the system provided it by default. Is the system usually correct when it assigns IPs?


Register (or login) on our website and you will not see this ad.

Standard User RobertoS
(elder) Tue 06-Nov-18 14:40:56
Print Post

Re: Dropped packets


[re: max10000] [link to this post]
 
Check the firewall in your hub is set to reply to ICMP pings.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 01/10/18 - 71908/13506Kbps @ 600m. BQMs - IPv4 & IPv6
==================================================
If you never think of anything off the wall, you'll never think of anything original.
Standard User ian72
(eat-sleep-adslguide) Tue 06-Nov-18 15:35:03
Print Post

Re: Dropped packets


[re: max10000] [link to this post]
 
Your IP may have changed - how long ago did you set up the monitor?
Standard User max10000
(newbie) Tue 06-Nov-18 16:20:13
Print Post

Re: Dropped packets


[re: RobertoS] [link to this post]
 
Thanks. I can't find any mention of ICMP under firewall settings.

The IP address hasn't changed - I've just checked. This is what it looked like from day 1. You can see it worked a bit::

My Broadband Ping
Standard User ian72
(eat-sleep-adslguide) Tue 06-Nov-18 16:47:34
Print Post

Re: Dropped packets


[re: max10000] [link to this post]
 
Is it the super hub 3? Look in the settings for "DDOS protection" or similar. I suspect the router has decided it is being attacked and so is quietly dropping all pings from TBB.
Standard User max10000
(newbie) Tue 06-Nov-18 18:17:20
Print Post

Re: Dropped packets


[re: ian72] [link to this post]
 
Actually, here is today's and you can see it is actually working but then goes off at 4pm. And believe me, at 4pm, my machine (and broadband) just died. Does anyone else experience this kind of packet dropping from Virgin?

My Broadband Ping
Standard User max10000
(newbie) Wed 07-Nov-18 08:06:48
Print Post

Re: Dropped packets


[re: max10000] [link to this post]
 
And for what it's worth, here is this morning's - lots of dropped packets. What does this mean?

My Broadband Ping
Administrator MrSaffron
(staff) Wed 07-Nov-18 09:43:08
Print Post

Re: Dropped packets


[re: max10000] [link to this post]
 
If you are actually able to use the connection then you do not have packet loss to the extent shown

INSTEAD

it is the common problem of the software in the superhub 3 deciding to stop responding to pings

In genuine packet loss scenarios (other than total loss of the connection) you will see red spikes coming down from the top and the green/yellow/blue areas getting wider too.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
  Print Thread

Jump to