Interleaving Issue - Pls help!!

Hi,

I am looking to get interleaving turned off on my line.

I have been with BT internet now for around 2-3 Months and have had nothing but high pings to all gaming servers inside the UK and out. 80+ on average!

Before I changed over to BT's 20mb service I was using UK Online internet 2mb service and was getting 17-30 ping on UK servers.

So 'UPGRADING' to BT's 20mb service has seen me get faster downloads?? YES. But better or same performance gaming?? NO.

This is causing me a lot of issues as i play online games at a good standard and my connection is causing me issues.

So could I please have an admin help me to have interleaving removed from my line?
I have made at least 3 phone calls to BT at around an hour each with no success and still rubbish pings!!!

Please help me!

Thank you very much.

George

p.s. I am fully aware there was another thread going regarding Interleaving being switched off but seen as the last BT_HELP or administrator post on it that was able to help with interleaving being switched off was back in OCT 2009 and none since even with people asking for help I thought I would start a new thread!

Thanks.

Contact BT_Care on here. Thats what I have done the other day, so will hopefully get a response from them soon, and have my interleaving turned off.

Steve

FYI:

i had already PM'd a number of people trying to get help.

(i have spent so long pulling my hair out tryng to get this issue sorted that i wasnt taking the subtle approach!!)

I have had someone get in touch now via email and hopfully within 24 hours my interleaving will be off. I will keep you posted.

Cheers

Hi B0ing

If you would like interleaving turned off I can arrange this for you drop me an e-mail with your account information to btcare@bt.com thanks.

Stuart

Ok i have sent you an email - could you please let me know the progress and how i will be abel to tell if it is off other than ping reduced on servers?

thanks

Hi BTCare, I too wish to have interleaving switched off.

I have dropped you a PM here on this forum with my info, if you need any other information please let me know.

Many thanks in advance

sorry to be a nuisance, i was just wondering if any of you could tell me how long it should take roughly to have this turned off. I logged it as a call to the helpdesk as well to try to cover all angles/speed things up.

Just wondering how long I should wait before assuming it hasn't been picked up and call again.

Cheers

scrap my last post actually I just recieved an email back from BTCare confirming that it will be switched off today/tomorrow. Hopefully thats it sorted. Short and painless

glad I found this forum, I think this will be my first stopping point for any broadband queries or issues in the future. Great site