I thought these forums were meant to be helpful. What is the point of coming on and talking about 'backhaul' and 'BRAS' and calling people 'village idiots'?
He does get a bit like that sometimes. Fortunately most of us are a bit more helpful.
On the other hand, your first words ever on these forums were "You should be so lucky. 5mb and you're complaining!" I think the OP may have not thought that particularly amusing. OK the rest of your post was a reasonable moan in sympathy, but in a way didn't seem to need a response.
The original post and mine were just queries from a couple of newcomers who feel that they have been poorly served by BT and have received no explanation or apology from them.
Which is why you will almost never find BT recommended as an ISP on these forums. You are far from the only two.
All I want to know is how do you get through to someone at BT who can tell me in plain English what has gone wrong with my Broadband service and when it is going to be improved.
Short answer - never! Longer answer, with luck a BT_Care rep will pick up your posts and try to help. The people using that nick are good.
It's possible we may be able to help you in the forums as well, but it would be better to raise your problems in a thread of your own, and I suggest in the General Broadband Chatter
forum as you will have a wider range of helpers there. It would be helpful if you do, to include the results of a BT Performance test
, (down to and including the upstream speeds, not all the text following it), and the line stats from your Home Hub or other router.
My broadband basic info/help site - www.robertos.me.uk
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