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Standard User CloudedBrains
(fountain of knowledge) Tue 01-Mar-11 07:12:41
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High level complaints


[link to this post]
 
I am having various issues with my BT BB that after 3wks I emailed the CEO who put me in touch with the high level complaints team (with a PIN no).

Despite them being involved my issues are STILL ONGOING.

Is there anyone else or anyone higher I can deal with/email ?
I have called Ofcom and as usual BT ignore them.

I now have added problems too - to the original issues I reported as well - BT really don't
care at the moment it seems frown

Cloudedbrains aka Donna
Ps.. I use the forum in flat mode as it is easier for me wink

BTBroadband
http://www.speedtest.net/result/1168493690.png

Edited by CloudedBrains (Tue 01-Mar-11 07:13:05)

Standard User MHC
(legend) Tue 01-Mar-11 09:01:48
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Re: High level complaints


[re: CloudedBrains] [link to this post]
 
How about emailing all of the shareholders?





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M H C


taurus excreta cerebrum vincit
ISP Representative BT_Care
(isp) Tue 01-Mar-11 09:46:01
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Re:High level complaints


[re: CloudedBrains] [link to this post]
 
Hi CloudedBrains,

I am sorry to hear that your complaint is still ongoing. If you email btcare@bt.com with your BT details and a link to this thread, I will take a look at this to see if there is anything I can do to help.

Thanks

Paddy,
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User CloudedBrains
(fountain of knowledge) Tue 01-Mar-11 17:16:25
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Re: High level complaints


[re: CloudedBrains] [link to this post]
 
Thanks for the offer Paddy but I finally have contacts who are managing to sort this out (i hope) smile

Well after a 2nd email to the CEO - we got movement on the BB issues smile
Taken all day to get somewhere BUT we are partially fixed and I now have ONE particular person who is contacting me daily till its solved completely wink

Another issue is also being monitored by HLC but is being dealt with by a loverly lady manager in another department wink But won't know if that one is sorted till a new piece of equipment arrives next Tues :0

I really had lost faith that these isses would ever get sorted but this afternoon has renewed my faith in some people at BT smile

Cloudedbrains aka Donna
Ps.. I use the forum in flat mode as it is easier for me wink

BTBroadband
http://www.speedtest.net/result/1168493690.png
Standard User CloudedBrains
(fountain of knowledge) Wed 02-Mar-11 06:53:56
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Re:High level complaints


[re: BT_Care] [link to this post]
 
Arghhhhh Sorry but HLC are not going to believe that what they promised had been fixed HASNT been fixed !!
They are calling today but the issue stayed fixed for about 6hrs !!

Flippin 'eck do BT Wholesale actually ever do what they promise even HLC ??

Cloudedbrains aka Donna
Ps.. I use the forum in flat mode as it is easier for me wink

BTBroadband
http://www.speedtest.net/result/1168493690.png
Standard User Genie777
(newbie) Tue 15-Mar-11 16:23:55
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Re: High level complaints


[re: CloudedBrains] [link to this post]
 
[Post removed by john: Posting direct contact details is against our rules.]

Edited by john (Wed 16-Mar-11 23:35:52)

Standard User jelv
(knowledge is power) Wed 16-Mar-11 09:38:16
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Re: High level complaints


[re: Genie777] [link to this post]
 
Is this just for BT Retail users or do they also cover any users of other ISPs who are using BT Wholesale?

jelv

Plusnet user since November 2001
Standard User geordiekris
(experienced) Thu 17-Mar-11 00:04:24
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Re: High level complaints


[re: jelv] [link to this post]
 
if you have a complaint with an isp other than bt retail you need to follow the isp escalation route unfortunatley the high level complaints team @ bt retail can only resolve bt retail issues as if they call bt wholesale about any other ispo they are politley told to go away same for other isp if they were calling re a bt retail issue.

my name has been changed to save me from more company disciplinary procedures.

whatever i say is my thoughts and not those of the company i work for
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