Got a relative that has just got BT Total and is trying to setup the email.
They got sent paperwork with their broadband username email@example.com
and they presume this is the email address.
When trying to sign in via the BT Total/Yahoo home page it does not recognise the account, and asks them to create a new account. Is that normal, i.e. is BT Total email just a normal Yahoo account at the end of the day?