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Standard User kial
(member) Sat 23-Apr-11 13:30:25
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Why would BT Care answer others yet ignore my posts???


[link to this post]
 
I've posted on here on multiple occasions yet no response from BT Care. Here are the last two:

http://forums.thinkbroadband.com/bt/t/3995822-re-how...

http://forums.thinkbroadband.com/bt/t/3995821-frustr...

Others have asked for BT Care help on here including asking for fastpath and getting help with it so it appears that they are specifically ignoring my requests for help.

Why must I go to another forum to ask for help??? frown

kial
Standard User Basenji
(fountain of knowledge) Sat 23-Apr-11 14:45:21
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Re: Why would BT Care answer others yet ignore my posts???


[re: kial] [link to this post]
 
In reply to a post by kial:
I've posted on here on multiple occasions yet no response from BT Care. Here are the last two:

http://forums.thinkbroadband.com/bt/t/3995822-re-how...

http://forums.thinkbroadband.com/bt/t/3995821-frustr...

Others have asked for BT Care help on here including asking for fastpath and getting help with it so it appears that they are specifically ignoring my requests for help.

Why must I go to another forum to ask for help??? frown
Hi there,
This is pure speculation and supposition, but have you considered that BTCare simply haven't seen your posts?
Perhaps you should send BTCare a PM on here, politely highlighting your posts?

I hope this info helps. laugh

Nothing to see here.. Move along, please
My Broadband Speed Test laugh
ISP Representative BT_Care
(isp) Mon 25-Apr-11 11:41:25
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Re:Why would BT Care answer others yet ignore my posts???


[re: kial] [link to this post]
 
Hi kial,

Sorry about that, it looks like I've missed your thread. Did you want interleaving turned on? If so get in touch via this Contact Us form and we'll take care of it and check over your connection:

http://bt.custhelp.com/app/contact_email/c/4950

Ta,

Stephanie
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User geordiekris
(experienced) Mon 25-Apr-11 22:38:09
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Re:Why would BT Care answer others yet ignore my posts???


[re: BT_Care] [link to this post]
 
there you go miss w will take care of it

i can say whatever i want as i no longer work for the [censored]!
Standard User Sandgrounder
(knowledge is power) Tue 26-Apr-11 11:36:11
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Re:Why would BT Care answer others yet ignore my posts???


[re: BT_Care] [link to this post]
 
In reply to a post by kial:
...... asking for fastpath ....
In reply to a post by BT_Care:
Did you want interleaving turned on?
or, perhaps, turning off.



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