Ordered BT infinity.
Date for engineer to install - yesterday.
Engineer comes (doesn't fill me with confidence from the outset) Goes to green box ouside the house & connects the infinity to the phone line. Doesn't sync & makes the phone line hiss and loose the dialing tone. Engineer deems it a line fault, disconnects infinity (phone works again) and tells me I have to report line faut to BT & duly dissapears.
4 phone conversations later explaining that "your engineer says there is a fault on the line" and finally line engineer is sceduled. You'll get a call 1 hour before engineer arrives tommorrow.
Engineer arrives at 8 am or so (no phone call but fortunately my wife was in). The line engineer connects laptom & deem line to be perfect and in so may words says the infinity installer hadn't done his job properly and that he could and should have sorted it yesterday as the fault was the way the infinity had been connected up in the green box! However he couldn't do that as that was down to the broadband engineers.
I now have a resceduled installation date in 2 weeks time - by which time Zen will have terminated my ADSL connection and can't get any joy out of the Indian call centre tonight when I rang to try and get the installation brought forward.
Is it really fair I should loose connection simply because the installer didn't do his job properly?
I'm regretting leaving Zen already (sorry £36 a month is just too much for their fibre connection)