Hi, I have been with B.T. 3 years and had a download speed of 300Kbps I have had the B.T. engineer to inspect my line but he said I am 8 Kilometres from the Exchange and I am lucky to get any speed at all.
He's got a point. It's not that long ago you wouldn't have been allowed to order broadband at all, and been stuck in the world of dialup, which at those distances would have probably been 28.8 kbps.
Read my old posts to see what I would suggest as a plan of attack, but in short,
Disconnect extension wiring.
Correct any wrongly hardwired devices like alarm systems.
Openreach filtered faceplate.
2Wire 2700hgv router.
Install router at master .
Also, check for audible noise on the line - clicking, crackling, rustling, etc. Dial 17070 Option 2 and listen. Audible noise like that is a voice fault, get it fixed as a voice fault and don't mention broadband.
I pay the same amount every month as my neighbour £17.99 and think I should receive the same speed.
Sorry, no. The speed you get is largely down to the physics of radio frequencies carried on copper wire, faster broadband equals moving closer to the exchange.