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Standard User Scoot
(regular) Sun 29-May-11 15:26:17
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Homehub Hanging


[link to this post]
 
Hi All,
Got Fibre Thursday this week and the speeds have been flying, about 37mb down 8up. Huge update for me who was on 2-3mb.

I'm happy so far, however last night and today my Homehub seems to be hanging, web pages are struggling to load.

I know its not the WAN connection as even the Homehub Manager web page/control panel was struggling. I also know its not my PC as the Homehub was struggling to load from a few other PC's in the house and my phone.

If I reset the homehub the pages start working at full speed as they should.

Do I have a faulty homehub? Anyone else experienced the same things?

Thanks

Edited by Scoot (Sun 29-May-11 15:26:51)

Standard User Basenji
(fountain of knowledge) Sun 29-May-11 15:47:00
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Re: Homehub Hanging


[re: Scoot] [link to this post]
 
In reply to a post by Scoot:
Hi All,
Got Fibre Thursday this week and the speeds have been flying, about 37mb down 8up. Huge update for me who was on 2-3mb.

I'm happy so far, however last night and today my Homehub seems to be hanging, web pages are struggling to load.

I know its not the WAN connection as even the Homehub Manager web page/control panel was struggling. I also know its not my PC as the Homehub was struggling to load from a few other PC's in the house and my phone.

If I reset the homehub the pages start working at full speed as they should.

Do I have a faulty homehub? Anyone else experienced the same things?

Thanks
Hi there,

It does indeed sound like you have a faulty Home Hub. Give BT's technical *cough* support guys a call on 08001114567 and after making you jump through some hoops, they should replace the unit for you.

I hope this helps. laugh

Nothing to see here.. Move along, please
My Broadband Speed Test laugh
Standard User Scoot
(regular) Sun 29-May-11 16:03:21
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Re: Homehub Hanging


[re: Basenji] [link to this post]
 
I'm hoping BT_Care see this thread and arrange to send me a replacement hub so I don't have to jump through all the hoops lol

I'm also hoping the reset I have been doing don't effect my 10 day training period as the router isn't losing sync its a forced reset so it shouldn't do should it?

Thanks for responding with that number.


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Standard User MrGrumpy
(eat-sleep-adslguide) Sun 29-May-11 16:49:12
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Re: Homehub Hanging


[re: Scoot] [link to this post]
 
if its a HH2 give up now and buy a replacement tongue

Regards

MrG

Remember: Amateurs...built the ark.
Professionals...built the Titanic


All spelling and grammatical errors are left in on purpose
Standard User Scoot
(regular) Sun 29-May-11 16:51:24
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Re: Homehub Hanging


[re: MrGrumpy] [link to this post]
 
Its a HH3, I don't believe HH2's can be used with FTTC?
Standard User MrGrumpy
(eat-sleep-adslguide) Sun 29-May-11 18:00:02
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Re: Homehub Hanging


[re: Scoot] [link to this post]
 
They can be used with FTTC its just they are rubbish in N wireless mode. Seem to work best in G mode however.

Regards

MrG

Remember: Amateurs...built the ark.
Professionals...built the Titanic


All spelling and grammatical errors are left in on purpose
Standard User RobertoS
(sensei) Sun 29-May-11 18:05:05
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Re: Homehub Hanging


[re: Scoot] [link to this post]
 
I could be wrong, I don't think there is a 10-day training period with FTTC. The Openreach DLM is nothing to do with the IPStream and WBC ones.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User orly
(fountain of knowledge) Mon 30-May-11 03:33:09
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Re: Homehub Hanging


[re: Scoot] [link to this post]
 
The original FTTC home hubs are version 2's.

---
BT Infinity 8th July 2010
(NIBA)
600m (approx) to cabinet
25.5mbit down / 7.6mbit up

Click here to see Comparison of FTTC ISPs
Which FTTC ISP do you use?
ISP Representative BT_Care
(isp) Mon 30-May-11 09:26:46
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Re: Homehub Hanging


[re: Basenji] [link to this post]
 
Hi Scoot,

I can take a look at this for you. Please can you send me in your details using http://bt.custhelp.com/app/contact_email/c/4950 and make sure to include a link to your post.

Cheers

Paddy
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User lelboy
(regular) Mon 30-May-11 12:22:44
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Re: Homehub Hanging


[re: orly] [link to this post]
 
Hi, Just a few words regarding Infinity and the home hub V3.
Perhaps I shouldn't tempt providence, but I've had Infinity for a few weeks now, and given that the area I live in (Albert Dock E16) has given me troubles with all other ISP's that I've had, I'm very pleased with the Infinity product.
Thirty one meg & eight meg was what I was "promised" - I viewed this with scepticism - but I get thirty five meg plus most of the time & eight meg up.
The only "problem", such as it is, with the V3 is that should you disconnect it for any reason, it takes a while to re-sync. After syncing again, it is rock steady.
Very impressed up to now - especially with the installation engineer, who bent over backwards to be accommodating, and gave a very good run-down on the ins and outs of FTTC. Never thought I'd actually praise BT, but there it is........

Edited by lelboy (Mon 30-May-11 12:24:48)

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