Hopefully somone on this forum can help.
I have been trying to migrate my broadband service from BE Broadband to BT Infinity for the past week. I was originally told by BT that the MAC Code provided was incorrect and then told that there was a product on my line that was incompatible with the BT systems ( I currently have my line rental and calls with BT and noly my LLU ADSL2+ broadband with BE).
I have taken both of these issues up with BE and have been told categorically that the MAC code is correct and that there is no special equipment / software on the line and that they have had no such problems with customers migrating in the past.
I have relayed this informtaion to BT and the last suggestion (29/05/11) was that BT would cancel the original order and that I was to wait 24hrs before ordering again. 24hours has now passed and yet the order is still showing on my BT account and when I try to place a new order I get an error message advising me that there is an order already in place.
Has anyone had any similar issues or could a BT moderator assist.
Thanks in advance,