User comments on ISPs
  >> BT Broadband


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User alewis
(experienced) Mon 11-Jul-11 09:28:27
Print Post

BT charge for missed customer visits


[link to this post]
 
Does BT apply their engineering charge for an engineer visit, when the customer does not keep the appointment?

Is the charge still £156 inc VAT?

The views expressed here are mine alone, and do NOT reflect those of my employer, present or previous.
Standard User mixt
(experienced) Mon 11-Jul-11 09:46:49
Print Post

Re: BT charge for missed customer visits


[re: alewis] [link to this post]
 
I believe they do, yes.

Now on <aaisp.net>
Previous ISPs: Virgin Media (50Mb/Cable), Be* Un Limited, ZeN
Is Linux routing your internet connection?
Need to make BIND geo-aware?
Standard User Garyilka
(knowledge is power) Mon 11-Jul-11 16:36:13
Print Post

Re: BT charge for missed customer visits


[re: alewis] [link to this post]
 
The letter I had from BT prior to installation said that in the event of not being in when the engineer called for the pre-arranged appointment then 'a charge may be levied'. It didn't give any indication of what the charge would be though..........


Register (or login) on our website and you will not see this ad.

Standard User ffox
(member) Mon 11-Jul-11 20:53:57
Print Post

Re: BT charge for missed customer visits


[re: Garyilka] [link to this post]
 
What should the customer charge BT if the engineer doesn't turn up?

Plusnet Value Fibre, Netgear WNR 1000, St Ives Cambs
Standard User sadvampire
(learned) Tue 12-Jul-11 18:12:29
Print Post

Re: BT charge for missed customer visits


[re: ffox] [link to this post]
 
The same as they would charge you.

I just want a nice warm Blood Bath
Standard User olisun
(fountain of knowledge) Wed 13-Jul-11 10:57:15
Print Post

Re: BT charge for missed customer visits


[re: ffox] [link to this post]
 
In reply to a post by ffox:
What should the customer charge BT if the engineer doesn't turn up?


BT tried to charge for a failed installation and sent me a bill of £256.

I replied back saying, I will pay the £256 provided BT pay me for the loss of earning for taking the day off (I am a contractor).

End result, BT cancelled the charges.
  Print Thread

Jump to