Hi David, I've done just that, although I have previously rang 151 and the BT person on the other end of the line said the line was OK.
This whole noise problem seems to stem from the time BT engineers came to our neighbour to install a second
phone line. When I reported this originally an engineer came around a day or so later and said he couldn't fix it (mentioned something about needing to go underground) and that another
engineer would be around that afternoon to fix it. I made arrangements to be in for the engineer that afternoon, I left work early but the engineer never turned up.
As it happens, the engineer who had been earlier
had somehow disconnected my neighbour completely and our phone line was still no better. The neighbour was not pleased, her son was flying in from America early the next morning as her other
son was getting married on Saturday and was expecting an email with flight details etc.
I rang 151 and a lady from BT told me that the next day the issue with the neighbours and my phone line would be fixed but didn't specify a time. Yesterday
(20th July) indeed an engineer did come out and reconnected my neighbours phone line but as we weren't in and were not forewarned of the time of his visit and if it was his intention, he was unable to fix our problem.
I've just this evening re-tested the phone line with a corded phone plugged directly into the socket and I did the quiet line test and it crackled quite noticeably.
Tomorrow morning as soon as possible I'm going to ring 151 to see what can be done about it.
Tony Benn: "If one meets a powerful person--Adolf Hitler, Joe Stalin or Bill Gates--ask them five questions: "What power have you got? Where did you get it from? In whose interests do you exercise it? To whom are you accountable? And how can we get rid of you?"...
What in fact he didn't say when he met Saddam Hussein, [see above].