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Standard User Meloco65
(learned) Sun 17-Jul-11 20:29:48
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Help please - Horrible issues on the line.


[link to this post]
 
Been experiencing some issues since last night and today with horrible speeds and line keeps dropping. Even loading bbc news website comes to a stand-still !

Usually I get a speed drop to 115kb/s during the week, but mostly it stays at what it should be around 220kb/s.

copied directly from the advanced adsl tab:

Line state Connected
Connection time 0 days, 3:20:45
Downstream 1,696 Kbps
Upstream 448 Kbps

ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 15.1 dB / 17.0 dB
Line attenuation (Down/Up) 59.0 dB / 31.5 dB
Output power (Down/Up) 17.4 dBm / 11.9 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 4
Loss of Power (Local) 0
FEC Errors (Down/Up) 63065 / 1
CRC Errors (Down/Up) 2835 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 1


As I can see the line is connecting a lot slower than usual, but the rest I don't understand! Any help would be greatly appreciated as even loading this site is taking painfully long !!
Standard User john2007
(legend) Sun 17-Jul-11 22:08:18
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Re: Help please - Horrible issues on the line.


[re: Meloco65] [link to this post]
 
What does http://www.speedtester.bt.com/ say?
Standard User Meloco65
(learned) Sun 17-Jul-11 22:30:00
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Re: Help please - Horrible issues on the line.


[re: john2007] [link to this post]
 
it said 1604kbps... With a green bar and that it's fine. I just rang up BT and they said it was something to do with the servers being busy and have reset my line. Seems to be working ok now, but up to 10 days to sync fully! So i'm guessing it was a problem on their end?


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Standard User john2007
(legend) Sun 17-Jul-11 22:32:44
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Re: Help please - Horrible issues on the line.


[re: Meloco65] [link to this post]
 
Sounds like a remote problem. That test should also tell you your line's profile. Sometimes that can be much lower than your current sync.
Standard User RobertoS
(sensei) Mon 18-Jul-11 01:11:05
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Re: Help please - Horrible issues on the line.


[re: Meloco65] [link to this post]
 
Do a single reconnection in daylight, then read/post the stats straight afterwards.

Following that, post the numbers part of the results of a BT Speed test. then we can see if things are OK and just a matter of waiting a bit for normality.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Meloco65
(learned) Mon 18-Jul-11 09:42:34
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Re: Help please - Horrible issues on the line.


[re: RobertoS] [link to this post]
 
Thanks for the quick replies guys.

Basically just synced up again this morning and now:

ADSL line status
Connection information
Line state Connected
Connection time 0 days, 0:10:59
Downstream 576 Kbps
Upstream 448 Kbps

ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 16.2 dB / 17.0 dB
Line attenuation (Down/Up) 59.0 dB / 31.5 dB
Output power (Down/Up) 16.6 dBm / 11.9 dBm
Loss of Framing (Local) 1056
Loss of Signal (Local) 640
Loss of Power (Local) 0
FEC Errors (Down/Up) 475 / 8
CRC Errors (Down/Up) 75 / 2147480000
HEC Errors (Down/Up) nil / 5
Error Seconds (Local) 4778


It was working ok last night, key difference seems to be 'Latency type'. When that says fast it seems to work ok, but on interleaved this morning you can see the horrible sync speeds and back to web pages never loading.

BT SPEED TEST:

The Performance Tester is now testing Broadband connection. Your configured download throughput speed for this service is 135 k

---


FAQ

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

Download Speed
113 Kbps

0 Kbps 250 Kbps
Max Achievable Speed

Download speedachieved during the test was - 113 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :576 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Standard User shtu
(experienced) Mon 18-Jul-11 10:16:59
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Re: Help please - Horrible issues on the line.


[re: Meloco65] [link to this post]
 
Are there any audible faults on the phone line? Cracklling, popping, rustling sounds?
Standard User Meloco65
(learned) Mon 18-Jul-11 10:20:44
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Re: Help please - Horrible issues on the line.


[re: shtu] [link to this post]
 
Yes, on the phone handsets it's always hard to hear people (has been like that for years). Tried with 2 different wireless handsets and still always been the same. Usually very quiet with some light crackling in the background.
Standard User RobertoS
(sensei) Mon 18-Jul-11 10:29:51
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Re: Help please - Horrible issues on the line.


[re: Meloco65] [link to this post]
 
Those stats are terrible frown.

Is the phone line noisy with the phone, (preferably a corded one), in the test socket, on the wall at the back in this pic? No filter, nothing at all.

There should be no crackling.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Meloco65
(learned) Mon 18-Jul-11 10:44:41
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Re: Help please - Horrible issues on the line.


[re: RobertoS] [link to this post]
 
I tried it in the main socket with the cordless phone (sorry only thing I have :/)... It just seems like there is a lot of interference, but only in terms of the line seems very quiet. No real cracking or popping or any of that on the line. Just a light hum maybe?

the line just dropped while trying to reply and now it's this:

ADSL line status
Connection information
Line state Connected
Connection time 0 days, 0:02:14
Downstream 160 Kbps
Upstream 448 Kbps

ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 12.9 dB / 11.0 dB
Line attenuation (Down/Up) 63.5 dB / 31.5 dB
Output power (Down/Up) 12.6 dBm / 12.4 dBm
Loss of Framing (Local) 1087
Loss of Signal (Local) 648
Loss of Power (Local) 0
FEC Errors (Down/Up) 1403 / 0
CRC Errors (Down/Up) 3 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 2


Should I cry now, or later?
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