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Standard User drphibes
(member) Wed 20-Jul-11 00:52:02
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Bt Infinity down for 4 weeks !!!


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Hi

I am posting this message on behalf of a friend who is having major problems with bt's infinity broadband. His internet failed just over 3 weeks ago and in 3 more days he will have been without the internet for 1 month. He has logged the fault with bt and spoken to support on numerous occasions and has gone through all the regular fault finding steps and these have failed to identify any problem. Therefore the support line have booked an engineer visit 3 times and for some unknown reason the engineer failed to show on any of these booked visits, Apparently on 2 of the bookings my friend recieved a text message confirming that he had a booking on that day,
So he spoke to me tonight and asked if I had any idea on how he can proceed because he is getting nowhere fast, the calls to the Indian support centre have got him no success at all.

Is there a uk based phone number that he could possibly try ? He cannot email anybody due to his internet being out of action.

Any help will be appreciated, his story was really bad listening to nevermind experiencing !

Cheers
Standard User epyon
(regular) Wed 20-Jul-11 01:17:08
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Re: Bt Infinity down for 4 weeks !!!


[re: drphibes] [link to this post]
 
i've heard of people have a lot of success solving problems on the BT forums.

BE*Unlimited
My Broadband Speed Test

Edited by epyon (Wed 20-Jul-11 01:17:22)

Standard User drphibes
(member) Wed 20-Jul-11 01:30:29
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Re: Bt Infinity down for 4 weeks !!!


[re: epyon] [link to this post]
 
In reply to a post by epyon:
i've heard of people have a lot of success solving problems on the BT forums.


Thanks , I have posted this story on the btcare forums.


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Standard User Garyilka
(knowledge is power) Wed 20-Jul-11 07:49:31
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Re: Bt Infinity down for 4 weeks !!!


[re: drphibes] [link to this post]
 
That's ridiculous. eMail the CEO (Ian Livingstone) at:--

ian.livingston@bt.com

He or his PA will get on to it. They make things happen......
Standard User RobertoS
(sensei) Wed 20-Jul-11 12:19:52
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Re: Bt Infinity down for 4 weeks !!!


[re: drphibes] [link to this post]
 
Do both the modem and Home Hub power up, and is he connected wired to the Home Hub? Sometimes support fail to ask the simplest questions frown.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User XRaySpeX
(knowledge is power) Wed 20-Jul-11 14:52:28
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Re: Bt Infinity down for 4 weeks !!!


[re: drphibes] [link to this post]
 
http://bt.custhelp.com/app/contact_email/c/2702,2705...

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU BB => 2010: Orange 19 Meg Tweaked / 16 Meg Untweaked LLU BB
Standard User drphibes
(member) Wed 20-Jul-11 20:20:32
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Re: Bt Infinity down for 4 weeks !!!


[re: RobertoS] [link to this post]
 
I will be seeing my friend tomorrow and give him the suggestions that have been written here.

Thanks
Standard User drphibes
(member) Fri 22-Jul-11 00:03:12
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Re: Bt Infinity down for 4 weeks !!!


[re: Garyilka] [link to this post]
 
In reply to a post by Garyilka:
That's ridiculous. eMail the CEO (Ian Livingstone) at:--

ian.livingston@bt.com

He or his PA will get on to it. They make things happen......


I spoke to my friend today and after sending an email to Ian Livingstone he has now been contacted and an engineer will be visiting him on Saturday. Hopefully this will be a success and he will be back online soon.
Standard User BuckleZ
(fountain of knowledge) Fri 22-Jul-11 07:00:49
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Re: Bt Infinity down for 4 weeks !!!


[re: drphibes] [link to this post]
 
In reply to a post by drphibes:
In reply to a post by Garyilka:
That's ridiculous. eMail the CEO (Ian Livingstone) at:--

ian.livingston@bt.com

He or his PA will get on to it. They make things happen......


I spoke to my friend today and after sending an email to Ian Livingstone he has now been contacted and an engineer will be visiting him on Saturday. Hopefully this will be a success and he will be back online soon.


Great news, the CEO office waste no time in resolving issues smile

BT Infinity
~200m from NILDW PCP21
40000/10000 Sync
Standard User adebov
(eat-sleep-adslguide) Sat 23-Jul-11 12:31:17
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Re: Bt Infinity down for 4 weeks !!!


[re: BuckleZ] [link to this post]
 
In reply to a post by BuckleZ:
Great news, the CEO office waste no time in resolving issues smile

It's just a shame the support at some companies is so shocking people are forced to contact the CEO as the only way to get a lumbering dinosaur off its hind legs.

Ade

ADSL2+ with BE
DL Sync around 4.8Mbps
UL Sync 1088kbps

DG834GT with DGTeam firmware
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