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Standard User Simon888
(regular) Tue 16-Aug-11 16:22:27
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BT HomeHub 2 constantly dropping connection


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Hi all,

I have a BT HomeHub2 and ever since the last firmware update in May this year it is constantly dropping the line. Look at the router and the broadband light is flashing yellow. After a minute or so it goes blue and I'm back online. This is happening about twice a day now and really getting on my nerves especially if I'm trying to work via VPN and get disconnected in the middle of doing something. I have noticed that if this happens very early in the morning it takes much longer to re connect again.

Has anyone got any tips on how to stop this from happening, or is the router faulty?

Here are my line stats from the router if that helps

Noise margin (Down/Up) 11.4 dB / 6.7 dB
Line attenuation (Down/Up) 25.2 dB / 10.7 dB
Output power (Down/Up) 23.1 dBm / 1.5 dBm

Many thanks

Simon
Administrator MrSaffron
(staff) Tue 16-Aug-11 16:26:50
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Re: BT HomeHub 2 constantly dropping connection


[re: Simon888] [link to this post]
 
For the stats to be meaningful also need the downstream and upstream speeds

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Simon888
(regular) Tue 16-Aug-11 16:58:15
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Re: BT HomeHub 2 constantly dropping connection


[re: MrSaffron] [link to this post]
 
Arr yer of course DOH!

Here they are

Downstream 15,508 Kbps
Upstream 1,007 Kbps


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