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Standard User mickster2005
(newbie) Mon 03-Oct-11 18:08:32
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bt infinity question please..


[link to this post]
 
Hi all,

im getting BT Infinity installed on Friday but the master socket upstairs is a little damaged as my dad acidentally fell over the wire 6 months ago and the faceplate come off and the phone line does ot work anymore and the dsl line has to be put straight into the master socket, will i get charged for any of the installation on Friday?

Thanks
Standard User RobertoS
(sensei) Mon 03-Oct-11 18:43:20
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Re: bt infinity question please..


[re: mickster2005] [link to this post]
 
How are you connecting to the internet then - through an extension? If yes, and that extension is wired to the faceplate, which I assume you replaced, you should be OK as the faceplate gets replaced by the FTTC one.

Or are you connecting some other way?

Edit - typo.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Mon 03-Oct-11 18:43:59)

Standard User mickster2005
(newbie) Mon 03-Oct-11 18:46:40
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Re: bt infinity question please..


[re: RobertoS] [link to this post]
 
Hi its an extension cable which is straight into the master socket without the faceplate on, i didnt change the faceplate as it worked without but i still have it if it needs to be put back on


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Standard User RobertoS
(sensei) Mon 03-Oct-11 19:01:37
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Re: bt infinity question please..


[re: mickster2005] [link to this post]
 
You mean it's a plug-in (phone) extension cable? With a filter on the end of it?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User mickster2005
(newbie) Mon 03-Oct-11 19:05:05
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Re: bt infinity question please..


[re: RobertoS] [link to this post]
 
no i mean the dsl cable which is an extension cable goes straight into the master socket direct no filter on it at all
Standard User RobertoS
(sensei) Mon 03-Oct-11 19:12:31
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Re: bt infinity question please..


[re: mickster2005] [link to this post]
 
Still sounds OK to me, unless you get a really grouchy engineer. He'll probably just fit the new faceplate - unless the screw holes are wrecked. If they are, a new master socket I expect would be around £30, or free if he's in a good mood.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User mickster2005
(newbie) Mon 03-Oct-11 19:14:05
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Re: bt infinity question please..


[re: RobertoS] [link to this post]
 
Thanks mate im sure a few biscuits and a brew wont go a miss for him then smile
Standard User Zarjaz
(knowledge is power) Mon 03-Oct-11 22:15:01
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Re: bt infinity question please..


[re: mickster2005] [link to this post]
 
No.

Standard User mickster2005
(newbie) Mon 03-Oct-11 22:40:44
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Re: bt infinity question please..


[re: Zarjaz] [link to this post]
 
Is that a no I Wont get charged?
Standard User RobertoS
(sensei) Mon 03-Oct-11 22:49:13
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Re: bt infinity question please..


[re: mickster2005] [link to this post]
 
It's a reply to the opening post, so I expect so.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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