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Standard User GeoffB
(experienced) Fri 11-Nov-11 07:24:38
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BT email possibly hacked


[link to this post]
 
I've been locked out of my BTYahoo email account. I get the Invalid details message in red, even though I know I've entered it all correctly. I'm afraid I might have been hacked, so what's the best way to sort this out? Anyone got the relevant phone numbers? It's pretty urgent.

Dell Studio 15 with Win7 64bit and 4GB RAM
VM 50 Mbps
IE9

Advent laptop/Dell Inspiron 6000
Netgear 2200 via BT line (8Mbs).
BT Option 3
IE8 and OE6
Administrator MrSaffron
(staff) Fri 11-Nov-11 09:36:18
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Re: BT email possibly hacked


[re: GeoffB] [link to this post]
 
A google or two turns up

Call us24 hours a day, 365 days a year.
Please make sure you're at your computer when you call.

From a landline: 0800 111 4567
From a mobile: 0330 123 4567*
From abroad: +44 179 359 6931**

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
ISP Representative BT_Care
(isp) Fri 11-Nov-11 10:13:59
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Re:BT email possibly hacked


[re: GeoffB] [link to this post]
 
Hi GeoffB,

You can call the numbers MrSaffron gave there, or you can also send in an email to us via our "Contact us" form at:

http://bt.custhelp.com/app/contact_email/c/4950

Thanks,

Stephanie
BT Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User nevans
(member) Fri 11-Nov-11 10:17:58
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Re: BT email possibly hacked


[re: GeoffB] [link to this post]
 
It may just be that the E-mail servers are throwing a wobbly! I regularly get refused login but, after a while, they let me back in.
Standard User G3UZF
(committed) Fri 11-Nov-11 10:45:51
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Re:BT email possibly hacked


[re: BT_Care] [link to this post]
 
My wifes BT email was automatically suspended apparently due to a flood of spam.

BT fixed it, but she had to change her Password.

Took blood*y ages though to find the right number to ring to get it sorted out.

Allergy Advice: This post may contain traces of Meerkats.
Standard User GeoffB
(experienced) Fri 11-Nov-11 11:40:19
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Re:BT email possibly hacked


[re: G3UZF] [link to this post]
 
Panic over, but thanks for all the useful advice and numbers. Something was throwing a wobbly as you say, as I tried on three computers and none would let me log in. But later, all's back to normal again. Whew!!!! Can I export my contacts to another program, as that would be a very good backup plan in case of major disasters in the future?

Dell Studio 15 with Win7 64bit and 4GB RAM
VM 50 Mbps
IE9

Advent laptop/Dell Inspiron 6000
Netgear 2200 via BT line (8Mbs).
BT Option 3
IE8 and OE6
Standard User RobertoS
(sensei) Fri 11-Nov-11 15:59:50
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Re:BT email possibly hacked


[re: GeoffB] [link to this post]
 
You can export a csv file, which pretty well any email client program will import. Things get messy though wrt external mail servers and Return addresses when you are on BT. I'm currently looking at one on and off for a friend. So it may not help much.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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