I’m currently with Sky on the LLU Unlimited package and have been since 2009, service has been fantastic. My line rental is still with BT so it should have been a smooth and straight forward switch.
Times below are approximates.
11.12.11 - Phoned Sky and requested our MAC
16.12.11 - MAC finally turned up in the post.
16.12.11 @ 22:00 pm – Logged onto our BT account and placed the order for BT Infinity.
16.12.11 @ 23:00 pm – Checked the online tracking system on the BT website and it was now stating “Your appointment is no longer required, as our engineer can connect your line without requiring access to your premises. The engineer will work to connect your line at the exchange.”
17.12.11 @ 12 am – I had a search for people who had the same problem and found a post on the BTCare forums, fired an email of to the moderators using this form asking if my order had gone through ok.
17.12.11 – Received a reply the very next day letting me know that the department they needed to contact (order management department) was closed on the weekends, but he had put notes on the account reminding him to pass this onto them on Monday afternoon when he was back in.
19.12.11 @ 15:30 – BT phoned but no one was around to take the call, a message was left on the answer phone letting us know that our order had been passed onto them to be looked at. They advised that there was an incompatibility on the line and they have referred it onto BTW and they should have a reply within 48h.
So far BT have been very helpful and I am more than happy at the moment to wait and see what happens, hopefully we should know what’s happening by tomorrow or Thursday.
I will keep updating this post with any news I receive from BT and hopefully this might help someone else who ends up in the same boat as me.
# TISCALI -> freeserve -> Wanadoo -> plusnet -> ZeN -> ADSL24 -> ZeN -> Sky
Edited by Matt182 (Tue 20-Dec-11 21:56:08)