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Standard User steadyeddie
(member) Thu 19-Jan-12 14:58:17
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Help with order


[link to this post]
 
Hi
Do any of the BT Care team still frequent this forum, and if so would they be able to help me out with a problem I have with an order?
Basically, most of the information is in THIS thread.
The problem is that, whilst i'm waiting for my line to be transferred, I cant order BB or Vision. This wouldnt normally be a problem, but I am using Quidco to get £120 cashback and this offer expires in 8 days, 4 days before my line is transferred!!
Is there anything I can do about this, not getting the cashback is a deal breaker and i'm thinking of cancelling the order.
Thanks
ISP Representative BT_Care
(isp) Thu 19-Jan-12 15:47:11
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Re:Help with order


[re: steadyeddie] [link to this post]
 
Hi Steadyeddie

Send us an email using this contact us form and we can help you further http://bt.custhelp.com/app/contact_email/c/4950

Thanks

Stuart
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User steadyeddie
(member) Thu 19-Jan-12 16:02:12
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Re:Help with order


[re: BT_Care] [link to this post]
 
Stuart, e-mail sent thanks.


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Standard User steadyeddie
(member) Sat 21-Jan-12 13:14:36
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Re:Help with order


[re: steadyeddie] [link to this post]
 
Not had a reply yet, any chance you could look into this for me please.
Thanks
Standard User steadyeddie
(member) Tue 24-Jan-12 11:28:56
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Re:Help with order


[re: steadyeddie] [link to this post]
 
Extremely disappointed at the lack of response so far. I really hoped that BT's customer service would have improved since the last time I was with them about 5 years ago, but judging by my experiences over the last week or so it seems they havent. Going to cancel the order and hope that Skys fibre offering wont be too long in the pipeline
Standard User orly
(fountain of knowledge) Tue 24-Jan-12 15:32:16
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Re:Help with order


[re: steadyeddie] [link to this post]
 
So you're basically blaming BT because some voucher you have from another company is expiring? Also note that your line rental is with another company too.

What timeline were you given?

---
> Comparison chart of FTTC ISPs
> Got FTTC? Complete the survey

BT Infinity 8th July 2010
(NIBA)
600m (approx) to cabinet
Speedtest Tracking
Standard User MattJessop
(fountain of knowledge) Tue 24-Jan-12 15:36:52
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Re:Help with order


[re: orly] [link to this post]
 
I was thinking that....
Standard User RobertoS
(sensei) Tue 24-Jan-12 16:42:58
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Re:Help with order


[re: MattJessop] [link to this post]
 
B-b-b-b-but. Cashback amounts and expiry dates are set by BT Marketing, not by the cashback companies. smile

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User steadyeddie
(member) Tue 24-Jan-12 17:30:50
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Re:Help with order


[re: orly] [link to this post]
 
In reply to a post by orly:
So you're basically blaming BT because some voucher you have from another company is expiring? Also note that your line rental is with another company too.

What timeline were you given?

Orly, I think you have misunderstood the issue. The cashback is generated by BT marketing as Roberto states.
The problem has been caused by BT's online ordering system which is flawed (which they acknowledged to me over the phone). Instead of being able to order all three products online at the same time (which you can do over the phone), you have to wait for the line to be transferred back before you can order the BB and Vision (remember, you have to place the order online to qualify for the cashback).
My line is not due to be transferred until the 1st Feb, and the cashback offer expires in 3 days time.
Five days with no response, do you think that is good customer service?
Standard User orly
(fountain of knowledge) Wed 25-Jan-12 01:37:52
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Re:Help with order


[re: steadyeddie] [link to this post]
 
Having a line with someone else will always slow things down. This is nothing new.

---
> Comparison chart of FTTC ISPs
> Got FTTC? Complete the survey

BT Infinity 8th July 2010
(NIBA)
600m (approx) to cabinet
Speedtest Tracking
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