I thought I'd post this on behalf of my in-laws... They had it installed on Thursday.
They moved over to BT Infinity. Engineer came, it all worked, he left. They were happy..
Then a couple of days ago they couldn't connect, cue calls to India.... Then after that they called me... Still no real solution.
Then they called BT Support again..
Eventually a customer service rep told them that the problems were with :
1) Windows XP Pro - they would need to get Windows 7.
2) The Netgear dongle they have - there are "known issues" with this wireless dongle.
They were advised that the equipment they have (which was all working fine with a standard ADSL connection) forgets all the information settings each time it's rebooted... [censored]? That sounds like scare tactics to me and clutching at straws.
They have, so they tell me, a Type A hub, btw.
I don't think the issue is with their equipment, but I have been unable to go to their place to verify if any of the issues actually exist.. I suspect the Firewall is playing up and possibly other security software, but we've been over that and it seems to be working fine.
So, does anyone else have issues using a PC with Windows XP Pro and Infinity? Is there any foundation to this issue? I haven't got the Netgear dongle part number to hand, but I couldn't find anything on any of the forums to indicate that there could be an issue... The device uses WEP vs WPA encryption..
I am due to go over on Saturday morning, to see if I can sensibly get to the bottom of all of this, but would appreciate a heads up, i.e. if Windows XP Pro _is_ the problem, then won't waste time pursuing it, or other possible issues.
Can I use another router in place of the hub? I will take ethernet cables etc.. plus have own laptop and phone, so should be able to quickly verify any issues with the signal strength or hub..
Are there any obvious things to check..? i.e. possibly a faulty cable or filter or so on? Anything to check on the hub itself (i.e. 192.168.1.254)..