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Standard User cjt105
(learned) Wed 25-Jan-12 23:42:12
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BT Infinity in new-build house


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Hello,

I am currently in contract with BT for a combined package of phone, BB and Vision in my old house, and am moving to a new-build house next month. Currently I have normal BB (not Infinity). The new house is a terraced house, and if I enter the details in the BT website it offers me a sorry 8MB max speed and no Infinity. However if I enter the next-door neighbours house number (who has already moved in and activated their BB) then it offers BT Infinity.

Is it normal to need the phone line installed before the system offers BT Infinity or can I get them to install it when they're installing the phoneline (engineer's visit booked)? Postcode is HP4 2FX if that helps.

Also, all of my wifi kit is G only, so can't make full use of the improved speed, but if both me and my housemate are using equipment on G will we be able to use all of the avaliable speed between us, or is the limitations of G shared between all the users?

Many thanks,


Chris.
Administrator MrSaffron
(staff) Thu 26-Jan-12 07:41:18
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Re: BT Infinity in new-build house


[re: cjt105] [link to this post]
 
Is the next door house the exact same postcode?

If yes, then most likely just an error in the database. Phone number look ups are much more accurate.

The limitation of G is shared between you.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User cjt105
(learned) Thu 26-Jan-12 13:40:45
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Re: BT Infinity in new-build house


[re: MrSaffron] [link to this post]
 
Thanks Andrew, the house does indeed have the same postcode.

Is there any likelihood of convincing BT to install Infinity when they install the new line, or am I best just waiting until it's installed and I can use the checker with the new phone number?


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Standard User RobertoS
(sensei) Thu 26-Jan-12 14:14:50
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Re: BT Infinity in new-build house


[re: cjt105] [link to this post]
 
If you've already ordered the house move/new line, no chance. Even if you haven't, I wouldn't be sure you could.

There is a special type of order number, LORN, you can get for a new line, and if that is sent in to Openreach with a broadband order the two are supposed to meet up and happen on the same day.

It often goes wrong, I haven't heard of it being used with Infinity, and I haven't heard of it being used with a house move.

But no harm in asking.

If you can't arrange it, don't forget that for two or three days after your phone goes active the database that is used for checking broadband availability, (by both you and the automated ordering systems), will have the estimates for wherever that number went to last time it was used.

If the figures are good, no worry. If they are bad, don't panic. Try every day till they change.

Edit - Ugh - I put SORN, meant LORN. No off-road internet please!

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Thu 26-Jan-12 19:47:04)

Standard User cjt105
(learned) Thu 26-Jan-12 14:55:57
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Re: BT Infinity in new-build house


[re: RobertoS] [link to this post]
 
Thanks - I guess I'll just have to be patient smile
Standard User RobertoS
(sensei) Thu 26-Jan-12 16:09:35
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Re: BT Infinity in new-build house


[re: cjt105] [link to this post]
 
Just re-read your opening post. Am I right in thinking the whole lot is on a free House Move job?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Administrator MrSaffron
(staff) Thu 26-Jan-12 18:09:01
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Re: BT Infinity in new-build house


[re: RobertoS] [link to this post]
 
Linked Order Reference Number (LORN) for a simultaneous provide.

Unless they changed it and I missed it.

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User RobertoS
(sensei) Thu 26-Jan-12 19:45:48
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Re: BT Infinity in new-build house


[re: MrSaffron] [link to this post]
 
But on a house move with an upgrade?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User RobertoS
(sensei) Thu 26-Jan-12 19:48:04
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Re: BT Infinity in new-build house


[re: MrSaffron] [link to this post]
 
Ah - I see what you mean. I think my "Edit" note applies smile.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User izools
(experienced) Sun 05-Feb-12 12:26:09
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Re: BT Infinity in new-build house


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
It often goes wrong, I haven't heard of it being used with Infinity


Openreach visited my flat on Wednesday to connect a new line (well, it was a stopped line that needed reconnecting in the cab - no dialtone, etc) and Infinity at the same time.

Whilst it worked out fine, he was expecting an active line and didn't think he'd need to get the PSTN side connected. But all went through and activated fine in one order laugh

So, yes, it's possible!

_____________________________________________
BT Infinity #2 - Rocking 4.3Mbyt/sec on P2P
Full 40/10Sync, 81/20 Attainable
Benchmarked 22ms ping, 2ms jitter
37.3Mbit Down / 9.2Mbit Up Throughput
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