I am tempted to order BT Infinity which is now available to my home, and I understand that because I am lucky enough to have the BT box right outside my house I should be able to get the maximum 40 Mbps download speed.
I am currently using O2 ADSL and getting speeds of 11 Mbps on average, so it would be a big jump for me to 40 Mbps and well worth doing.
However, as I want unlimited downloads that really narrows me down to BT only for this type of FTTC service, or wait for Sky's FTTC to arrive in April. All other providers seem to cap downloads, which destroys the object of fast broadband for streaming movies from Netflix, iTunes etc.
I am so very concerned at ordering from BT, because of their foreign call centres. I once had a nightmare time with Barclaycard's Indian call centre and never wish to repeat the experience! Can anyone reassure me that BT's call centres are reliable, don't just simply read from scripts, and will actually action a problem if you ring up to report one? What have peoples' experiences been on this?
Also is the Infinity service truly ok most of the time? I would be leaving a rock solid Internet connection with O2/BE so I am wary again of jumping into unnecessary problems.
Finally my BT Master socket is in the kitchen behind the microwave so obviously not suitable for a modem/router. However I understand that the BT Openreach engineer could if asked designate the BT installed extension point in the study upstairs as the "Master" instead for purposes of an Infinity installation?
Any thoughts would be welcome. Thanks!
Edited by CarrieLaw (Thu 09-Feb-12 13:30:12)