I think I've been slammed under someone elses name! Really rather worried about this.
A bit of history first...
I joined BT almost 18 months ago and although I've had little trouble except a few dropped lines from the HUB2 there has been little to complain about expect the limited 10GB usage and high cost. I was also miss sold the package at the time but I was desperate after the Talk Talk(Opal) takeover of Nildram not to end up on their LLU as the service had dived rapidly.
I decided a long time ago that I was going to leave when the 18 months came up. With a couple of months to go when buying a new phone, I got an offer from Orange to buy out the remaining months on my BT contract and get an unlimited service for much less. I was originally with la Freeserve when I first got broadband and left just before Wanadoo took over, of course it is now know as Orange. So I thought I would give them a go for 12 months.
The broadband went active on the 15 Feb the day after it was supposed to, and to my surprise my BT HUB still connected with the BT service. I know Orange have gone back to BT supplied services but it is the first time I've ever been able to simply plug in a new router (the BrightBox) and have it connect in a few seconds and continue surfing a from where I was a few moments ago. Weird?
NOW here is the problem...
A number of months ago I got a letter from BT under someone elses name, a name of someone as far as I can tell does not exist. I phoned BT and they assured me it was a simple mistake and I could ignore it and they would deal with it.
After my broadband switched the other week (15 Feb) I get a letter from BT in the same fictitious name which says on it "To be opened by addressee only". By this time I had already talked to BT got my MAC code and received confirmation from Orange that things were going to change and an email from BT that they were sorry to see me leave.
On the night of the 26th Feb I get 3 e-mails from BT...
The 1st is addressed to Mr Fictitious mentioned above and says "Thanks for Choosing BT" and confirms that I (Mr Fictitious) have new phone services that starts on 25th Feb before midnight. A 12-month contract at £19.50 for Phone-Unlimited Anytime Plan. It carries an order number. It may be for Mr Fictitious but It has my address, my e-mail and I've no doubt this made up name is connected with my bank details as well. Although I checked and no direct debits have yet been withdrawn to that amount, yet. It says e-mail is from Warren Buckley, Managing Director, Customer Services but I can not reply as it is automatically generated.
There is a 2nd email that does not have a name attached to it, that confirms a cease of BT Broadband on the 25th Feb and that they may send a bag for me to post back my BT HUB2. Fair enough if they want it back, Iíve still got it's box
. Again, it says e-mail is from Warren Buckley, Managing Director, Customer Services but I can not reply as it is automatically generated.
The 3rd e-mail is text only and is again addressed to this Mr Fictitious. This one says that I (Mr Fictitious) have chosen to close my BT Broadband Talk account. It is marked as from BT Broadband Talk team. I've never used the Broadband Talk service while I was with BT.
I've checked my account on-line at bt.com and my name is clearly on it, no sign of Mr Fictitious. So how is this happening?
So now what...?
The question is am I on a new 12-month phone contract I did not want? Orange said they would contact me when the phone was going to be switched but I've heard nothing from them since the broadband switched. I've only got all this post and e-mails under someone elses name but to my house and e-mail address from BT which does not make sense. Have I been slammed under another name? Weird thing is when we had Sky Talk a number of years ago we had an inactive ghost account attached to our Sky account. That caused all kinds of problems when we tried to leave them, they would not reveal the name on the account even though it was all linked to me, due to data protection they said. I'm rather worried about who/how to deal with this. Any ideas/advice/help would be appreciated, thanks.