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Standard User thompsbd
(regular) Wed 21-Mar-12 22:10:17
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BT Infinity Issues in Northern Ireland


[link to this post]
 
Anybody else with Infinity in NI having speed issues every evening between approx 8 to midnight?

The BT speed tester has been returning between 2 and 4 Mbps every evening during these periods. It has been like that every evening from the start of last weekend. Outside these times, it performs as per line speed. Expect a bit of a slowdown during peak periods but 2Mbps is having a laugh!
Standard User allylfc
(newbie) Wed 21-Mar-12 22:45:18
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Re: BT Infinity Issues in Northern Ireland


[re: thompsbd] [link to this post]
 
Yes I have noticed this aswell this week.
Standard User stniuk
(experienced) Thu 22-Mar-12 12:17:36
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Re: BT Infinity Issues in Northern Ireland


[re: allylfc] [link to this post]
 
Not noticed, I'll test tonight.


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ISP Representative BT_Care
(isp) Thu 22-Mar-12 14:13:40
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Re:BT Infinity Issues in Northern Ireland


[re: thompsbd] [link to this post]
 
Hi Thompsbd,

I am not aware of an issue affecting Infinity speeds in NI. I would like to take a look at this for you. Please could you send me in your details using http://bt.custhelp.com/app/contact_email/c/4950

I will also need you to run a speed test using www.speedtester.bt.com when you feel your connection is running at its slowest. This should help me trace where the problem is.

Cheers

Paddy
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Croftie
(member) Thu 22-Mar-12 17:48:36
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Re:BT Infinity Issues in Northern Ireland


[re: BT_Care] [link to this post]
 
You might be interested in this 9 page topic started 3 days ago on your very own forum!

http://community.bt.com/t5/BT-Infinity/Last-2-evenin...
Standard User thompsbd
(regular) Thu 22-Mar-12 21:59:56
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Re:BT Infinity Issues in Northern Ireland


[re: BT_Care] [link to this post]
 
This evening's test showed 7Mbps. test3 didn't complete as it crashed when transferring results. Still an issue somewhere.
Standard User stniuk
(experienced) Thu 22-Mar-12 23:18:04
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Re: BT Infinity Issues in Northern Ireland


[re: stniuk] [link to this post]
 
Well tried tonight at six and at nine and the speeds were identical. I didn't use the speed test but downloaded a test file from usenet. Both maxed out the connection.
Standard User thompsbd
(regular) Sun 25-Mar-12 22:20:06
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Re:BT Infinity Issues in Northern Ireland


[re: thompsbd] [link to this post]
 
Problems returned this evening again. 6Mbps on first stage of checker. Second test fails due to server error. Xbox live struggling!!!
Standard User creakycopperline
(newbie) Sun 25-Mar-12 23:40:09
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Re:BT Infinity Issues in Northern Ireland


[re: BT_Care] [link to this post]
 
nice to know its not all rosy on the other side smile
Standard User BuckleZ
(fountain of knowledge) Mon 26-Mar-12 15:07:03
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Re:BT Infinity Issues in Northern Ireland


[re: thompsbd] [link to this post]
 
Can you post a tracert to bbc.co.uk ? It's probably the same hop causing the issues again as last time. it ends with 182.The bold hop is the one that was causing issues at peak times. I just reconnected until i got another route:

Traceroute has started…

traceroute to bbc.co.uk (212.58.241.131), 64 hops max, 72 byte packets
1 192.168.1.254 (192.168.1.254) 4.932 ms 2.037 ms 2.075 ms
2 217.32.142.100 (217.32.142.100) 12.069 ms 12.110 ms 11.970 ms
3 217.32.142.142 (217.32.142.142) 12.664 ms 15.214 ms 12.237 ms
4 213.120.163.98 (213.120.163.98) 19.637 ms 20.215 ms 19.734 ms
5 217.32.27.30 (217.32.27.30) 18.212 ms 18.532 ms 17.937 ms
6 217.32.27.178 (217.32.27.178) 19.538 ms 18.471 ms 18.551 ms
7 acc1-10gige-10-2-0.mr.21cn-ipp.bt.net (109.159.250.74) 18.706 ms 20.752 ms 18.340 ms
8 core1-te0-3-0-5.ealing.ukcore.bt.net (109.159.250.13) 33.372 ms 31.321 ms 23.963 ms
9 acc1-10gige-0-5-0-5.l-far.21cn-ipp.bt.net (109.159.254.106) 25.511 ms 25.304 ms 26.124 ms
10 194.74.65.42 (194.74.65.42) 25.539 ms 25.097 ms 25.190 ms
11 * * *
12 ae1.er01.rbsov.bbc.co.uk (132.185.254.46) 29.257 ms 71.359 ms 32.486 ms
13 132.185.255.134 (132.185.255.134) 26.858 ms 27.271 ms 27.619 ms
14 212.58.241.131 (212.58.241.131) 26.924 ms 27.071 ms 26.914 ms


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