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Standard User Gazanimal
(regular) Thu 12-Apr-12 11:07:42
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BT Infinity Speed Upgrade issue & BTFon


[link to this post]
 
With the new upgrades available for existing & new customers I tried to choose to upgrade my BT Infinity Option 2 package via the website today.

Firstly, it didn't recognise my phone bill (Phone number & account number) saying that
"This line is no longer used by you, please select another line or enter Phone Number and Postcode." But it is my line & has Infinity on it already.

So went down the Enter details of another Line route, and got the following:

"Good news! We predict your download speed will now be 39Mb/s and your upload speed will now be 6Mb/s"

Which is what I have already.

I know it states underneath " For some customers the new speed may not represent an increase to current speed." But should I still choose to upgrade or not?

Last bit honest!

I can't sign in to BT Fon to activate the BT Wireless option.

Even though I've copied & pasted the username & password from my BT emails, it says Authentication Failed. Invalid username or password.

anyone else had issues with that?
Standard User Zadeks
(committed) Thu 12-Apr-12 11:32:23
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Re: BT Infinity Speed Upgrade issue & BTFon


[re: Gazanimal] [link to this post]
 
You're probably too far from the cab.
Standard User Gazanimal
(regular) Thu 12-Apr-12 11:39:05
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Re: BT Infinity Speed Upgrade issue & BTFon


[re: Zadeks] [link to this post]
 
I wasn't sure, seeing as it's only approx 400-500 meters away.

A guy I know from another forum is a BT engineer and installs the lines for people & he said, that if you hit near the max speed on 40mb, then you'll be hitting 75mb once upgraded no problem with the circuits they install.

Just hoping to find some clarification


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Standard User AtoMicDeTh
(member) Thu 12-Apr-12 11:49:17
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Re: BT Infinity Speed Upgrade issue & BTFon


[re: Gazanimal] [link to this post]
 
The original line checker for me said I would get 27mb down and 2mb up. I get 39mb down and 8mb up....

The new line checker says I should get 47mb down and 10mb up.... So will report back what speeds I am actually getting.
Standard User Gazanimal
(regular) Thu 12-Apr-12 11:57:40
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Re: BT Infinity Speed Upgrade issue & BTFon


[re: AtoMicDeTh] [link to this post]
 
Thanks AtoMicDeTh
Standard User Zadeks
(committed) Thu 12-Apr-12 12:08:54
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Re: BT Infinity Speed Upgrade issue & BTFon


[re: Gazanimal] [link to this post]
 
Expect the end user has no idea of the speed they're syncing at. You might be syncing at 41/11.

What does the wholesale checker report?

You could unlock the modem and retrieve the stats.
Standard User Gazanimal
(regular) Thu 12-Apr-12 12:19:36
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Re: BT Infinity Speed Upgrade issue & BTFon


[re: Zadeks] [link to this post]
 
IP Profile for your line is - 38.71 Mbps
Upstream Rate IP profile on your line is - 10 Mbps
Standard User Zadeks
(committed) Thu 12-Apr-12 12:20:31
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Re: BT Infinity Speed Upgrade issue & BTFon


[re: Gazanimal] [link to this post]
 
This is the wholesale checker: https://www.btwholesale.com/pages/static/Community/B...
Standard User Gazanimal
(regular) Thu 12-Apr-12 12:25:18
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Re: BT Infinity Speed Upgrade issue & BTFon


[re: Zadeks] [link to this post]
 
Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 39.9Mbps and upstream line speed of 6.5Mbps.

Do I need to log into the Wholesale checker at all? Or just use the Availability Checker like above?
Standard User Zadeks
(experienced) Thu 12-Apr-12 12:26:57
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Re: BT Infinity Speed Upgrade issue & BTFon


[re: Gazanimal] [link to this post]
 
No need to login. I reckon 40/10 is the max you'll be able to get as the wholesale checker has already been updated to support 80/20 estimates.
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