With the new upgrades available for existing & new customers I tried to choose to upgrade my BT Infinity Option 2 package via the website today.
Firstly, it didn't recognise my phone bill (Phone number & account number) saying that
"This line is no longer used by you, please select another line or enter Phone Number and Postcode." But it is my line & has Infinity on it already.
So went down the Enter details of another Line route, and got the following:
"Good news! We predict your download speed will now be 39Mb/s and your upload speed will now be 6Mb/s"
Which is what I have already.
I know it states underneath " For some customers the new speed may not represent an increase to current speed." But should I still choose to upgrade or not?
Last bit honest!
I can't sign in to BT Fon to activate the BT Wireless option.
Even though I've copied & pasted the username & password from my BT emails, it says Authentication Failed. Invalid username or password.
anyone else had issues with that?