At least you get some excuse (that lovely india call centre and the so called technical support I guess). Went to my BT and did the free upgrade to the 10Meg upload still 40 down as the cheaper £18 option I have had 11 month since may.
Did that monday morning before getting ready for work. Tried it using this speed test as linked below Tuesday morning so pretty much 24 hours later to the dot and got the usuall 37Meg down as it does and now was 7. something up, closer to 8 I think.
So as good as it would.
Unlocked white modem so had a look at the good stuff on its web pages and now 10Meg connection and the down the same at 40 so all as good as the package and my money allows. So happy
Tried again tuesday maybe 6 hours later and was back to this just done
Upload back to 2Meg tops.
So teasing me or what, changes the night after the order. Works so a morning and then taken away.
Gave it another night as guess the computer does the change at night (thought this must be a computer and not a person thing, just a profile change).
so waited to the next day so yesterday morning and still the same 2Meg up so wrote email as cant ring to 8am and this being 7 ish.
They did ring up just under 3 hours later so india call centre quick and after the first woman said her piece, put me onto the technical guys.
So hard work. Did the bt speedtester thing he wanted when I rang back in the afternoon as at work on the mobile phone ( so tried home and not answered, little clue there I might not have been home).
So rang back later and 45 minute phone call him getting fed up and me a bit nasty doing pointless speedtests and conection is good as getting 40 down.
What part of that is not the problem was hard to understand. Ran at 10 Up tuesday and was then dropped back to 2 was the proplem.
Now have to speedtest evey now and then and he will ring up today to see if things are better.
How will it when it runs at 1.7Meg each time as 2Meg profile as unlocked modem says but done tell them I have done that last year.
Unless it is set at 10 and I see it speedtest at 7 then keep moaning I will,
Everytime something goes wrong be it with this or noisy phone line ( and thier chechers said all ok, not if it crackles and is useless). Wrote to main man in england and his team here sorted it out and money back for the messing around india (useless) gave me.
Can see another email to someone in the country who listens coming on after today.
Why is it so hard to change upload speed to 10. Was done for a moning tuesday then taken away!.
BT, pratts or talking chimps when you ring the so called experts. Give me england then things happen.
Now to put back the unlocked firmware on the white modem as but the nasty cant get into stuff back on yesterday incase I got caught out but dont thing I will.
I like to see the good stuff it says so back on with rthe cracked see all the stats firmware.
Bet a million pounds the stats give 2Meg up connection, I did like the 10 up I had for a morning, cant get that through to them.
Doing speedtests pointless, just the same it has been for 11 months if profile is 2.
Another BT day then fighting to get something sorted I shoiuld not have to.
a boring profile change as many will go through every day now the free upgrade is here and they cant even get that right.
Hassle last year with dodgy phone line that got done in the end . bad joint in the road by the house. Now this, what joy.