Is the rubbish systems, 2 things and dont talk to each other or could be the stuff in the cabnet not happy with the errors and dropped back, we had 7.7 for one speed test the morning at 7am when it changed, gone back to 2meg at 12 ish when done hours later, did not check the modem so loads of errors who knows, what I was told for the reason.
Moan to the right people and some one will come out and check. What I had as dont guess the line is fine, get some moneys worth by them sending out someone but wont get anywhere with india.
I always get ( when internet slowed and crackling line), line ok sir we just tested , tested my Ar.. you know!.
Works when I say it does and does not crackle, and did corded phone from test socket and recorded, pratts.
Up to you but unless get uk involved will get knowhere.
I can have the cheak to give the uk lot your email or phone number but unless I get not much I can do.
Not really my job so try this.
Does get responded to as all on here, just web pages google brings up so not me doing it for you and going to the complains person I deal with, before anyone moans.
To get the faster speeds someone needs to do something in the cabnet but would get something out of them by openreach guy checking the line. I had a small tester beeping away on the master socket and him outside in the garden at the BT man hole, junction box joiner I think with some other toy and found problem so dont just guess line is good. I thought it was ok as mended last year but it had failed again in the join under next doors garden but phone was going and internet on 40/2 meg spped ok, not when went to 10 up.
Stuff in the cabnet might decided there is a duff joint or noise then nothing could be done I guess . Started to think I wont get anywhere, white and get ignored now. After months of pratting around I am bored with it all and so are they. Write and see where you get. Maybe better is you start on you own and then correct guys ( email gets passed to them) ring up and then you are off. See if getting it sorted takes 3 months or more, mine is now and still not done. Hard work.