BT Infinity support and complaint numbers are identical. So even though I've tried, I can't raise a complaint.
The team who answer the calls are good at calling me back but you can only talk to them. They do not have email and refuse to mail me my case notes.
The people who answer the phone (in India) appear to have very little technical knowledge and often tell me that they guarantee to fix the problem later today (but refuse to put that in writing). They have little knowledge of comms and every time I feel like I've been fobbed off.
BT Retail (Infinity) and BT Wholesale (Openreach) appear to be on different planets.
Infinity support are very polite but their command of English is often challenging which leaves them unable to answer simple yes / no questions.
I've tried talking to the team managers but the only training they seem to have taken is how to deliver platitudes and get you off the line. They actually seem to care less than the rest of the staff.
Does anyone know if there is anyone in the UK I can talk to?
Edited by Speleo (Thu 03-May-12 19:01:02)