User comments on ISPs
  >> BT Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread
Standard User adrian109
(learned) Tue 08-May-12 07:06:55
Print Post

BT Infinity initial 10 day results - is this normal?


[link to this post]
 
Went onto BT Infinity last Thursday and was getting 30Mbps down and 6.5Mbps up. Have been using speedtest.net to test this.

In the last two days its decreased to 8Mbps down and 5.5Mbps up. frown

I have noticed that speedtest.net is reporting a different IP address and it appears the speed decreased when the IP address changed.

I have done the BT speed checker and noticed my IP profile has dropped from 30.75Mbps to 8.67Mbps

Will the speeds I saw initially return?

Edited by adrian109 (Tue 08-May-12 13:30:12)

Standard User BatBoy
(legend) Sat 12-May-12 00:34:10
Print Post

Re: BT Infinity initial 10 day results - is this normal?


[re: adrian109] [link to this post]
 
Reboot the HH3 and retest. Do you get better results?


_____________________________________________________________________________________________ this is not usenet __________________
Standard User chris6273
(member) Sat 12-May-12 09:03:04
Print Post

Re: BT Infinity initial 10 day results - is this normal?


[re: adrian109] [link to this post]
 
If the reset doesn't help like BatBoy suggested, then you need to get a hold of BT because I believe there is a minimum guaranteed speed on BT Infinity (15Mbps last time I checked).

-------------------------------------------------------------------
My Broadband Speed Test

Downstream Upstream
Connection Speed: 24276 kbps 1211 kbps
Line Attenuation: 16.5 db 6.4 db
Noise Margin: 1.1 db 6.2 db


Register (or login) on our website and you will not see this ad.

Standard User adrian109
(learned) Sat 12-May-12 09:39:25
Print Post

Re: BT Infinity initial 10 day results - is this normal?


[re: BatBoy] [link to this post]
 
I have rebooted the openreach modem and HH3 a couple of times now. The first time my IP Profile went up to 15Mbps, the second time I rebooted it went to 21Mbps and I'm now getting 20Mbps down and 6Mbps up.

The BT speed checker predicted before I had Infinity installed that I could get 22Mbps down and 5.6 up. So I guess its leveled out now.

Am a bit disapointed as after the initial install the Openreach engineer tested it as 30Mbps down and 6Mbps up. And I saw that consistent for the first 4 days after the install. Then something changed my IP address as I saw a different one in speedtest.net and at this point it had dropped to below 15Mbps.

Do you think it will ever go back up to 30Mbps and stay there?
Standard User BatBoy
(legend) Sat 12-May-12 09:50:21
Print Post

Re: BT Infinity initial 10 day results - is this normal?


[re: adrian109] [link to this post]
 
To me, it sounds like some fault. I'd raise it with BT.


_____________________________________________________________________________________________ this is not usenet __________________
Standard User RobertoS
(sensei) Sat 12-May-12 13:29:21
Print Post

Re: BT Infinity initial 10 day results - is this normal?


[re: BatBoy] [link to this post]
 
Needs a rerun of the 10 days, as BT Wholesale will almost certainly stick to the false MSR/FTR that has resulted, if there is any problem in the future.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Standard User adrian109
(learned) Sat 12-May-12 14:02:12
Print Post

Re: BT Infinity initial 10 day results - is this normal?


[re: RobertoS] [link to this post]
 
Who do I need to speak to in order to request a re-run of the 10 day stabilisation?
Administrator MrSaffron
(staff) Sat 12-May-12 14:06:14
Print Post

Re: BT Infinity initial 10 day results - is this normal?


[re: adrian109] [link to this post]
 
The retail ISP, i.e. BT Retail in your case

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User adrian109
(regular) Sun 13-May-12 20:40:16
Print Post

Re: BT Infinity initial 10 day results - is this normal?


[re: MrSaffron] [link to this post]
 
Does this look normal for 10 day training period. Constant 30Mbps for the first 4 days, then modem gets new IP address somehow (not manually rebooted). Then speed goes down to 8.5Mbps until I manually reboot modem and then eventually gets to a maximum of 20Mbps. BT IP profile now set to 21.68Mbps, which was originally over 30Mbps on first 4 days.

My speedtest.net results
Standard User BatBoy
(legend) Sun 13-May-12 21:54:28
Print Post

Re: BT Infinity initial 10 day results - is this normal?


[re: adrian109] [link to this post]
 
No, it looks like a line fault.


_____________________________________________________________________________________________ this is not usenet __________________
Pages in this thread: 1 | 2 | 3 | (show all)   Print Thread

Jump to