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Standard User stniuk
(experienced) Fri 25-May-12 10:09:21
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Reset router fixes speed problem.


[link to this post]
 
I noticed this morning that my internet must have disconnected during the night, my iPod was connected to next doors wi-fi network. I reconnected to my own without problems.
I did however notice that my speed on my computer, connected by wire, was half of what it normally is, I got the double speed upgrade weeks ago.
I reset the router and the speed was back to its normal self. So it may help to reset if you experience a similar problem.
Standard User MHC
(legend) Fri 25-May-12 10:16:55
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Re: Reset router fixes speed problem.


[re: stniuk] [link to this post]
 
Th reason your speed was significantly lower was that with an overnight resync the noise floor is higher so that to maintain the standard margin for your line it has to resync at a lower speed plus, there may have been an external noise event which caused the resync.


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M H C


taurus excreta cerebrum vincit
Standard User RobFlet
(experienced) Fri 25-May-12 10:38:43
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Re: Reset router fixes speed problem.


[re: MHC] [link to this post]
 
If you are on the FTTC 80/20 package, loads and loads of people on the BTCare forum are seeing the same issue. I would guess over a hundred people have reported it.

Basically all of a sudden their speed drops from e.g. 72 megs to sometimes under a meg! A Homehub disconnect and reconnect seems to sort it ... there seems to be no need to power cycle the hub or touch the white modem. Simply log in to the hub manager and simply do an internet disconnect follwed by a reconnect.

You get a new IP as well. If it doesn't fix the problem, try it a couple of times, it does seem to be based on the IP you get.

I found that there was also an event in the hub event log which shows that there was remote access (by BT) to the modem, which coincided with the disconnect and subsequent massive drop in speed.

Speed tests show the IP Profile has not changed.

Som esay it's faulty home hubs, and this is what the call centre will say - ie they may send you a replacement. Other times they wil ltell you that a hub reconnect is "normal Sir" - even if you have to do it every dayl it seems (a total load of bull, I think .. but who am to say ).

The fact that a config is being requested by the B T remote access would perhaps seem to point to events on the backbone causing it - maybe their routers are having bits of routing changed, and then every now and then this causes your IP to behave erractically in terms of routing and ping. Only a thought, no proof at all.

But, you may wish to trundle over to

http://community.bt.com/t5/BT-Infinity/bd-p/BTInfinity

and see what others are saying ... and join in ...

Cheers,

Rob

1999 Freeserve Dial up --> Freeserve Anytime ---> 2005 Wanadoo 512k BB ---> Jul 2009 Orange up 8 Megs(hah!) --> Nov 2009 O2 LLU -> Nov 2011 BT Infinity( getting 64 megs now on ethernet via TPlink homeplug 200's)

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