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Standard User Seansmit17
(eat-sleep-adslguide) Wed 06-Jun-12 17:17:43
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BT Broadband? What Broadband


[link to this post]
 
http://www.speedtest.net/result/1993643642.png

Been like that on an 8MB line for months now

We need putting on a new VP, thats it and its all fixed but getting it done is proving to be im-[censored]-possible

Ive emailed btcare and im waiting for someone at BT in the UK to get back to me about this

But really, you need to pull your hands out your [censored] and just get this done. Its not hard. You did it for me last year when i had this exact same issue.

Its a case of, Hi BT, can i have the internet in exchange for the money that i have given you? No is the answer it seems

BT 8MB
Standard User 5km
(knowledge is power) Wed 06-Jun-12 18:05:44
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Re: BT Broadband? What Broadband


[re: Seansmit17] [link to this post]
 
Ask for your MAC and move to a decent ISP.

What is your connection speed and line stats?

O2 Broadband Premium LLU
Now on twitter @timmay2
Standard User Seansmit17
(eat-sleep-adslguide) Wed 06-Jun-12 18:06:55
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Re: BT Broadband? What Broadband


[re: 5km] [link to this post]
 
Thing is, if its congestion, moving ISP wont fix the problem.

Line stats are 100% fine, no errors either.

BT 8MB


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Standard User 5km
(knowledge is power) Wed 06-Jun-12 18:08:41
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Re: BT Broadband? What Broadband


[re: Seansmit17] [link to this post]
 
If you can move to LLU it would.

O2 Broadband Premium LLU
Now on twitter @timmay2
Standard User Seansmit17
(eat-sleep-adslguide) Wed 06-Jun-12 18:26:03
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Re: BT Broadband? What Broadband


[re: 5km] [link to this post]
 
No LLU here

BT 8MB
Standard User 5km
(knowledge is power) Wed 06-Jun-12 21:16:49
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Re: BT Broadband? What Broadband


[re: Seansmit17] [link to this post]
 
There might not be much you can do then. Asking for your MAC code can help as it shows you've had enough, you don't have to use the MAC code as your current service would just continue as is if you don't use it to migrate. Thing is if there is not competition (well only wholesale) then BT probably don't care, they will upgrade the VP when they feel like it.

Have you checked http://usertools.plus.net/exchanges/ to see if the VP is showing as red?

O2 Broadband Premium LLU
Now on twitter @timmay2
Standard User Seansmit17
(eat-sleep-adslguide) Wed 06-Jun-12 22:58:45
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Re: BT Broadband? What Broadband


[re: Seansmit17] [link to this post]
 
Im using a BT Openzone Hotspot that another BT Braodband user has set up on his/hers home hub.

Its just as slow as my own connection BUT webpages load quickly and i dont have to wait 20 sec or more for a page to load.

This all takes the [censored]

BT 8MB
Standard User Seansmit17
(eat-sleep-adslguide) Thu 07-Jun-12 04:31:05
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Re: BT Broadband? What Broadband


[re: Seansmit17] [link to this post]
 
Update

Ive been up all night re-building my PC and ive just got it turned back on and i wanted to download something, Expecting it to be slow and its not.

Getting 6mb download at the moment witch is fine. But im betting by 10-12am it wont be and it will be butt slow again.

We shall see....

BT 8MB
ISP Representative BT_Care
(isp) Thu 07-Jun-12 12:40:36
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Re:BT Broadband? What Broadband


[re: Seansmit17] [link to this post]
 
Hi SeanSmit17

I can have your slow throughput speed looked at, if it is still presenting an issue.

Send us an email using this link http://bt.custhelp.com/app/contact_email/c/4950

Thanks

Stuart
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Administrator MrSaffron
(staff) Thu 07-Jun-12 15:46:25
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Re: BT Broadband? What Broadband


[re: 5km] [link to this post]
 
Speedtest.net is internet based, so might be the internet side of the BT Total service that is slow and thus nothing to do with exchange congestion

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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