Been like that on an 8MB line for months now
We need putting on a new VP, thats it and its all fixed but getting it done is proving to be im-[censored]-possible
Ive emailed btcare and im waiting for someone at BT in the UK to get back to me about this
But really, you need to pull your hands out your [censored] and just get this done. Its not hard. You did it for me last year when i had this exact same issue.
Its a case of, Hi BT, can i have the internet in exchange for the money that i have given you? No is the answer it seems