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Standard User shakers
(newbie) Thu 26-Jul-12 15:31:12
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Infinity/Home Hub Upgrade


[link to this post]
 
A couple of months ago I received - like many others - a call from a company working on behalf of BT which was apparently upgrading hardware for Infinity users. They wanted to make an appointment, but it was really not a good time so I put them off a couple of times.

Now things have calmed down, was the upgrade necessary, and what exactly was it? Assuming it does need doing, does anyone have the company's contact details as I can no longer find them?

Thanks,
Shakers
Standard User MHC
(legend) Thu 26-Jul-12 15:53:25
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Re: Infinity/Home Hub Upgrade


[re: shakers] [link to this post]
 
It could have been to change the modem for a model 3B which do not suffer the overheating problems that occurred in a lot of earlier models. Have a look on the back of your modem to find out which you have.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User shakers
(newbie) Thu 26-Jul-12 17:39:40
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Re: Infinity/Home Hub Upgrade


[re: MHC] [link to this post]
 
Mine is currently a V2.0 Type B(i) so this sounds possible.

Any idea who the company doing the subcontracted work was or how to get in touch?

Thanks for your pointer.

Shakers


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Standard User Zadeks
(experienced) Thu 26-Jul-12 18:15:57
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Re: Infinity/Home Hub Upgrade


[re: shakers] [link to this post]
 
http://www.kelly.co.uk/
Standard User Zarjaz
(knowledge is power) Thu 26-Jul-12 18:50:35
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Re: Infinity/Home Hub Upgrade


[re: shakers] [link to this post]
 
As linked, it was Kelly's. The contract has now finished. If your service is working OK, then I wouldn't worry about it. If you do have problems in the future, the modem will be replaced as a matter of course, by the Openreach engineer who visits.

Standard User shakers
(newbie) Fri 27-Jul-12 07:39:53
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Re: Infinity/Home Hub Upgrade


[re: Zarjaz] [link to this post]
 
Thanks for all the feedback. I shall duly not worry about it! smile
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