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Standard User Rich44
(eat-sleep-adslguide) Sat 04-Aug-12 12:54:44
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Re: SNR margin reset


[re: Rich44] [link to this post]
 
Arrrrrgh

right have fitted XTE-2005 pre-filtered face plate which has made a huge difference. Now have a sync of 2.8Mbps at SNR 15dB which looks more realistic. IP profile is sitting at 250Kbps frown

Have spend 4 online chats trying to get the call centre to reset the target margin, last guy said your SNR is high and I will pass it on to 2nd line tech support but it will take 48 hours - 48 hours to reset the noise margin [censored]!!!!

Going to ask the customer how long they've been with BT if they're out of contract I am going to suggest they get a MAC and leave - what a nightmare
Standard User BatBoy
(legend) Sat 04-Aug-12 13:06:09
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Re: SNR margin reset


[re: Rich44] [link to this post]
 
DLM is automated. The profile will rise on it's own.


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Standard User wanapoo
(committed) Sat 04-Aug-12 15:18:30
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Re: SNR margin reset


[re: Rich44] [link to this post]
 
Maybe someone like RobertoS can confirm this but,

I thought that ISP's couldn't do a SNR resets on ADSL MAX, only on ADSL2+ systems.


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Standard User Rich44
(eat-sleep-adslguide) Sat 04-Aug-12 18:51:02
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Re: SNR margin reset


[re: wanapoo] [link to this post]
 
They can
Standard User Rich44
(eat-sleep-adslguide) Sat 04-Aug-12 18:54:16
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Re: SNR margin reset


[re: BatBoy] [link to this post]
 
What you MEANT to say there is it SHOULD rise on its own it doesn't always and seeing as IP profile is 250Kbps and sync is now 2.8Mbps I don't think its unreasonable to get it reset. Sync will be a lot higher when SNR isn't capped to 15dB too.
Standard User wanapoo
(committed) Sat 04-Aug-12 20:05:32
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Re: SNR margin reset


[re: Rich44] [link to this post]
 
my mistake, I just found the btw instruction pdf explaining how to reset it on google.

BTW ccSNR

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